I've been to the Smilin' Moose many times and have always had good experiences, which is the only reason I am giving 2 stars. I had a very poor experience on 4/16. A few friends and I went out for dinner and drinks around 8 PM. The restaurant was decently busy but not packed and we didn't have to wait for a table. Everyone at our table ordered water and my friend ordered a vodka Sprite. The waitress brought 5 out of the 6 waters that were needed and my friend's drink was wrong, not a huge deal. She replaced the drink when she returned to our table to take our food order.

We then ordered 3 appetizers: 2 poutine and 1 order of nachos. We waited for 30+ minutes until 1 order of poutine came out. I had to seek out a hostess to get plates, napkins, and silverware. 25 minutes passed and we still hadn't received the rest of our food. Our waitress finally came back to check on us and we advised her that our other food still hadn't come out yet. Her response was: "I hate working here." She talked to the kitchen and said our food was "overlooked" but she put in the order again. 10 minutes later she returns to our table with ONLY the nachos. We told her we were still waiting on our other order of poutine so she went back to the kitchen again.

Finally all of our food came out, over an hour later, even though half of us had already eaten. The entire evening, our waitress did not ask if we needed anything else or how everything was tasting. Rather than sitting and waiting for her to refill our drinks most of us opted to go up to the bar and order from there instead- most of the time she was too busy socializing with other diners. Based on our experience and the inconveniences, we asked her if some of our food could be comped. She placed all blame on the bartenders/kitchen and talked about how much she hated her job, even though her service the entire night was also mediocre. We did get 1 free order of poutine but my friends who were the ones waiting for 45 minutes had to pay for theirs. When it was time to pay she basically threw our receipts at us and her body language said it all.

In total, we sat for 2.5 hours waiting for 3 appetizers, which is unacceptable. Every single person sitting at our table had previous experience working in the service industry so we completely understood that it was a little busy and not every issue we had was out waitress's fault. However, we did not appreciate the attitude toward us and our experience really put a damper on the beginning of our night out.