Whataburger — Restaurant in Humble

I recently placed an online order, and it was being picked up and delivered by some delivery company named Favor, and it was taking kind of long to get my order, so at the 40 minute mark I decided to call the location and inquire about the order, Kenneth answered the call and I began to explain to him about my ONLINE order he cut me off and told me, “YOU NEED TO TAKE THAT UP WITH THE PEOPLE DELIVERING YOUR FOOD, WE HAVE NOTHING TO DO WITH THEM”, so I matched his tone and said, “LOOK, KENNETH, I’M JUST WONDERING IT MY ORDER HAS BEEN PICKED UP ALREADY SINCE IT HAS NOW BEEN 45 MINUTES, OF IT HASN’T, I CAN PICK IT UP MYSELF”, he proceeded to ask me for the name on the order, which I relayed to him 2 times and spelled it out for him, he did recognize the order and ina softer voice, he let me know that it had been picked up already and I just hung up. Whataburger IS known for its friendly people and atmosphere, but not on this occasion, Kenneth seemed very frustrated and bothered in receiving this call, it seems like he doesn’t make a very good fit to your team. With the diet that my Doctor has me on because of my health issues, it’s not too often that I get to eat what I like, but every once in a while I like to indulge in a nice burger here and there and my choice WAS whataburger, but not anymore, I’m going to have find another place, I will never go back to this place again.

Oh, by the way, I did eventually receive my order over an hour later, my patty melt was cold, the fries were half eaten and there was no seal on the drink and the ice had melted, so I didn’t drink that, shame on you whataburger and Favor...

Being Native Texan I know a thing or two (or three lol) about Whataburger; so with that in mind I can honestly say THIS Whataburger location is outstanding.

Sadly I've found many locations lackluster lately with so-so food, flavor & cleanliness. With service that feels more like......McDonalds. 😢 But not this location. Nope, not by a longshot. At least not during the weekday lunch rush awa being close to IAH. Although it did appear more locals than travelers when we were there, but I had a flyer in my group lol.

Management is obviously doing their jobs. When our small group arrived we were greeted immediately by a friendly employee. Our orders were taken correctly and we were thanked. When filling our drink cups the area was clean and that extended to the seating area as well. The biggest surprise was how FAST our meals arrived. Hot, fresh & tasty. We noticed that the employees all work TOGETHER as a team, as they should, and not everyone doing their own thing. And it wasn't just us that received the same quality service. Looking around we noticed other diners getting their meals quickly and also being asked if they need anything else.

So for a quick meal in an up-to-date Whataburger with nice employees, fresh food that's flavorful in a clean restaurant you should absolutely stop in. I'd mentioned this location to some others and they all agreed with my experience when they'd dined too. It's too bad it's out of the way for me.

I'd ♥️ to recommend this restaurant to the MGMT of the one I most often frequent. That way they can see a great Whataburger...

I wish I could leave more than 2 stars, i really do. I almost gave 1 but felt like that was being a little harsh. Anyway... most of the time the food has been up to standards. It arrives on time, it's usually still hot when it gets here and the ingredients are usually fresh. Unfortunately that was not the case today. My order was a little late. It got here lukewarm like it had been sitting on a counter somewhere waiting to be picked up. The lettuce was wilty and smothered in mustard. The fries weren't even warm. They were room temp and dry. The part I'm most upset about is they forgot my Dr pepper shake. I was excited to see it back on the menu. I couldn't wait to jab a straw in the top to get that first taste. But no... it didn't come. When I pointed it out to the delivery driver they said they asked at the store if that was all, meaning the burger and fries, and they said yes. I dont fault the driver for not bringing it but I do fault them for promising to bring it right back and not showing up. Guess I shouldn't have tipped online and given that extra cash tip ( I like to give as a Thank you to them for being essential) if I'd known it would never come. So I'm left here craving a delicious Dr pepper shake that I'll never have....