Texan Dodge Chrysler Jeep Ram — Local services in Houston

Go where your time, money, and business is valued from the top down and throughout all departments. I purchased a vehicle from Texan DCJR in early Dec 2024 and the only thing that was pleasant about this experience was Samuel Dawson, my salesperson. The story of how a 5-star experience quickly became a 1-star review... I purchased the vehicle on Saturday (12/7) understanding that the locking mechanism on the door needed to be fixed because it was screwed down too tight - or so we thought. I bring the vehicle in the following Monday to address the lock, which I was assured would be quick because I just purchased the vehicle. I waited 2 hours no update, then when I ask they pull my truck to the back, only to find out they actually need a part that they don't have. I have waited 3 hours to be told, I have to come back. Sam gets me a loaner for the night. The lock is fixed the following day and I can enjoy my new truck now, right?! Wrong! On 12/12, I make Sam aware of some concerns with my truck... driver side door not aligned with the back, bubbling in tint, and the larger concern trembling/hesitation when transitioning out of first gear (It doesn't happen all the time, so recreating this issue on demand proves challenging). He's helpful, and coordinates a time to drop the vehicle off and asks if I need a loaner. I decline as I can manage without it this time. I drop the vehicle off 12/12 afternoon. They look at my vehicle 12/13, indicate that the shuttering was the result of the recall which they addressed and fixed, the unalignment of the doors is a factory defect and would be fixed, but I would have to bring the truck back. I've had the truck 2 weeks and I've already had to go back to the dealership 3 times. I didn't even push the bubbling in the tint. So, I bring the truck back 12/16 and drop it off to have the door fixed AND I let them know that the hesitation is STILL occurring. Truck is ready on 12/18. Service team advises doors are aligned and they feed me a story about how the software update didn't clear out the error, but they cleared it and everything should be good now. Nope, still feeling the hesitation/tremble. I make my salesman aware on 12/23 and as a next course of action, he coordinates a time with me on 12/27 to test drive another truck like mine to see if I experience the same hesitation/tremble. On my way to the dealership I paid close attention to whether the issue occurred and it did not, but as I indicated previously it is very sporadic. I test drove the truck like mine and the issue did not occur either. I was planning to leave my truck that day for further investigation, however, after waiting for a loaner from the service team for almost an hour, we finally agree that I will take my truck and coordinate a time to bring it in if the issue occurs again. I notify Sam on 12/30 and on 1/1, he advises me to bring the truck in again, but this time I ask if we can have a loaner set up because I will need a vehicle and I don't want to wait for hours once I drop off the truck. Sam tells me I will need to wait until next week when the service team has a loaner available. I reach out to Sam on 1/6 to see if a loaner is available, but I don't hear back so understanding that Sam has a job to do, I stop by the dealership to speak with a manager. At this point I'm introduced to Jordan and I explain to him everything that I've went through with this vehicle up to this point and simply just ask for help addressing the issues I'm having. I don't hear from Jordan, so I reach out on 1/8 and speak with Jordan who seems confused that no one has reached out. There's much more to tell, but not enough space. Ultimately, I have had to fight every step of the way to get anything done. I'm on week 2 without my vehicle and no timeline when my truck will be fixed b/c a STAR case has been opened. The Texan managerial team could care less about my issues with their product which leads me to believe this is a...

Steer clear of Texan Dodge service department. Brought my truck in because there was a leak in the back window . My truck was left out in a bad storm with them KNOWING I had a leak .I received a text the next day, that my truck was not starting . My RF hub was fried and when they removed the cover, “water just poured out.” Prior to me dropping off my truck, I had no problems starting my truck. Their negligence cost me 1K and an unnecessary repair . I was told “This water leak you are experiencing is a very common issue and it is known to cause water intrusion in the RFH (Radio Frequency Hub).” So if this leak is such a common issue and the service department knows it’s known to cause water intrusion in the RFH, why was my truck left out in a bad storm for this part to be damaged ? Also, why is this not a recall since so many experience this “common issue?” I was sent two pictures of someone else’s truck in which they were showing me cracks in the window frame. This truck was not mine since it did not have a truck cover . I asked if the truck cover had been removed and the service guy said no . Then I told him I was asking because there was no cover on the bed in the picture. He then told me this was a picture of another truck that their window specialist sent as an example. That was not explained until I told him the reason I was asking . I was also told my back window had to be replaced because it would break when they redid the seal. I consulted with another company and was told that the window did not have to be broken to be removed. The service guy told me it would be an additional $572.50 to remove my seats to replace the window that they have to break . Mind you, my seat would have had to already been removed to replace the RFH. So was I going to be charged twice for the same labor ? I spent a small fraction of the cost to have the window and brake light replaced at another company in comparison with Texan dodge . In addition, I was told that my truck recall was already done ,but when I told the service guy I did not want to proceed with the additional repairs , I was told that it had not been done . He told me they will work on it and would let me know when to come get it. My truck was there for 9 days and the recall had not even been done . This further delayed me to get to work on time and not to mention the rest of the inconvenience this experience caused . When the service guy text me that my truck was ready , I told him I would like to speak to a manager and the service guy told me he wasn’t in. I asked for a number and he said he would look for one when he came back from his break . When I came to pick up my truck, I asked to speak to a manger and spoke to the director Diana. She told me to go ahead and pay and they would submit a claim for $300 reimbursement. Diana called me on Monday and left a voicemail saying it was denied and to call her back if I have any questions . I called back multiple times and she never returned my call (it’s been about a week and still have yet to hear from her). I was able to get ahold of the Manager Dalton but he was not able to do anything to make this situation right. 9 days and the only thing that was fixed was the damaged part caused by their negligence . Texan dodge service department should be known for lies, deceitful practices...

My recent poor service highlights some serious concerns. Only ethics, and a few customers that understand maintenance, keep them from performing unnecessary repairs at the customers’ expense. This issue, replacement of a $1300 ram box when a $23 lock was the issue, was not at the customer’s direct expense. This warranty repair was inflated beyond what was necessary. Most of these are overlooked by the customer because we are not billed for it, and we are receiving “free” parts. This work is reimbursed by the manufacture at, I assume, a piece work rate (more parts more reimbursement). This is a waste. Nothing is “free”, we pay for this in inflated warranty cost for our vehicles. My example: My Ram Box lock jammed and would not open. The button was half depressed and would not pull out. With my rim lock key inside the box, I went to the dealership for help. They looked at it and tried everything I had already tried, then had to schedule an appointment. At the end of shift I dropped the truck off. The next day, I did not receive a status call or message, so I started calling. Left a message with the service rep Rob. Day 2 - I left a message with the receptionist. Day 3, I then called and stayed on the phone until someone could tell me a status. I was told that they had sprung the lid while opening it, and the lid needed to be replaced under warranty. I requested to get the truck back while they waited on parts, and picked it up. Upon inspection (w/video proof) the lid is not sprung or warped. It has a uniform gap over the whole edge, the same as the other side. They did chip the paint on the truck bed in 3 or 4 places. They had pried the lid open breaking the latch off the box, rather than drilling out the $23 lock. Day 48, still no call from the dealership, I had to call to check if the parts has arrived. I also requested to change service rep, and get a list of parts that were ordered. I told them the lid was not sprung and listed the two parts that were needed to finish the repair. They confirmed that the parts needed were there, and I dropped of the truck again for an appointment the following day. Day 49, left a message with the new service rep to call me. Day 50, no calls or messages. I could have made the repair in 30min, so I started calling again. Finally, I was put in contact with the original service rep Rob and was informed that the truck was in paint getting the box lid, that did not need to be replaced, painted. I was given a “hopefully” date, which was not good enough. So, I then spoke with the manger and explained my issue. From the above sequence of events, he confirmed that they should communicate with their customers better. He assured me he would have a better answer to me in an hour, 3 hours later the service rep Rob called with a “not today answer”. Day 51, I missed a call at 11:22 and returned the call minutes later and had to leave a message. At 3:45 I called back and left a message with the receptionist. Fifteen min later Rob called, they had to order the part that I had told them was missing before I brought the truck back. I picked up the truck, they will not see it again. I ordered the missing part online for $5. I will install it myself, and touch up the...