Applebee's Grill + Bar — Restaurant in Huntington

Myself and five other family members went to Applebee's for supper expecting to have a great experience, however ended up standing at the door for 10 minutes waiting for the hostess to appear even with hardly any customers in store. When host finally got there she looked at us and said Wait a minute I'll be back walked away for about 5 minutes then decided to come back and ask if we would sit at the bar area where we had two kids under the age of 8 years old with us. Us not wanting to set in that area because of the minor children we tell her no we don't want to set by the bar. She stormed off and came back with the manager because we didn't want to sit at the high top tables We told them that we don't want to sit there because we have kids and don't want the kids around the bar. They get crappy with us and manager decides to tell the hostess place them over there in the corner at that table, we just all kind of stand there and look at each other wondering how a hostess or manager for that matter is going to be upset because we don't want minor children down by the bar. So we proceed to follow the hostess to the table where they are seating the six of us just to overhear the waitress that is supposed to be taken care of us popping off because she more or less has a table of six that she has to deal with, finally we hear another waitress say I'll take the table. The lady comes up to us we address our concerns with her and she apologizes on behalf of everybody and how we was being treated and says don't worry I'll take care of you guys. The waitresses name was Tina she was very kind and respectful and more people there could learn from her on how to have great customer service. Our check was almost $150 for everybody to eat without the tip had it not been for Tina being so respectful we was going to get up and walk out of the restaurant but because she was so kind to all of us we chose to stay so I recommend that Applebee's considers checking their employees and maybe giving them a lesson on how to treat customers because they could honestly take a lesson out of Tina's book on great customer service including the manager who still seemed extremely crappy. Had it not been for Tina being so respectful and treating us great from the start they would have lost out on our business for the night. So if you ever go ask for Tina she's a great waitress and really...

We arrived around 6:30 and were seated right away. The waitress was wonderful but everything else was so bad. The drink I got was not entered in the computer correctly so I didn't get what I ordered. We ordered an appetize, and it did come in a short amount of time. Then we waited about another 30 min for our food. When our food came, the chicken in my meal was ice cold. I managed to say that before the woman who delivered it (not our waitress) walked away. She snatched the plate out from in front of me and muttered something about telling Megan. My daughters sandwich was not made correctly, and her French fries tasted heavily of cinnamon. We didn't get to tell anyone about that until the very end of the evening. My husband's steak was overcooked. They ate while I waited with nothing. About 10 minutes later, our waitress came back. She had not been told about the food. She went to try to get my food. We waited another 10 minutes and I still had no food. When the waitress came back I told her I was done and to please forget it, take it off the check and we wanted to leave. The manager came over and I told her the whole story. She did remove my meal and took $10 off the total meal price. She vaguely apologized but did not seem sincere. She talked about how the whole night when to hell fast. She said that "those people" in the kitchen didn't understand that they couldn't use the same fryer basket for some cinnamon things and french fries. There was another group seated 10-15 min after us (behind us) who got seated by the same manager and they seemed to know her. They got their food before ours and it seemed to be correct. I also heard the same manager tell the hostess not to seat anyone for at least a half hour after we were seated because "the kitchen is so far behind". I understand that they were busy but the whole...

I want to start by saying that I NEVER leave bad reviews. EVER. If I have a bad experience I just don't leave a review. I don't really believe in smearing the names of businesses. But this is like the fourth or fifth time that we have ate at Applebee's here in town and they mess up the order by forgetting something or the food is just not up to par like it used to be. First of all, nobody ever comes out when you get carside to go. EVER. I have to go inside every time. Even after I let them know online that I'm there. It was already 15 minutes past my order time and there wasn't a single person parked in any of the other car side to go spots.I had surgery on my foot recently which is why I was hoping someone could come out to the car this time. No big deal. Let it go. We ordered extra sauce for The wonton tacos. Didn't get it. Made sure to get blue cheese with the wings. Didn't get that either. Got ranch instead. The spinach artichoke dip is so salty now my boyfriend couldn't even eat it. And my absolute favorite dish there is the three cheese chicken penne which I get every time. The chicken was so dry it was like hard and crusty and there was like no sauce in it at all. Dry as a bone. Like It had sat in the refrigerator and it came out hours later but yet it was still warm. They seem to be seriously slacking nowadays. It never used to be like this here in town. I really don't recommend. At least for pickup anyways. Maybe if you go inside, the food is better. They just certainly aren't like they used to be. It's really disappointing because it was one of our favorite restaurants to eat at here in town. Sad to say, not so...