Bruegger's Bagels — Restaurant in Huntsville

I have never in my life been to a place so many times, that FAILS me every SINGLE time.. i have left yelp reviews, and they sincerely apologize? but let me tell you something nothing will change at this Bruegger’s i have never seen a more lazy business in my life! So why apologize? When it only gets worse ever single time? I Have no idea how they’re still open, i would never recommend ANYONE to eat here. I can come right at opening and do an online order to pick up a bagel before work, and this location will be completely out of most flavors that they charge “extra” for cause it’s “gourmet” for them to throw a slice of America cheese on a bagel. But you can’t even expect this location to do that, it doesn’t matter if it’s opening, 2 hours after, or what! They are never in stock of bagels, and won’t ever make more. Which again, frozen bagel, yes i see then frozen in the back! Throw slice of cheese, then toaster!WOW, bagels! The worst part about it is, is that when you go there and they don’t have your bagel, and they only have like garlic.. and things like that.. and you decided you want a refund? well every single time i have gone they’ve given me a long pitiful story telling me, i have to go online call them, wait 3-5 business days, or dispute it with me bank.. WELL COME TO FIND OUT TODAY, they can do the return IMMEDIATELY at the store! Again i would never ever recommend this place to anyone, the place itself is absolutely disgusting, they seriously don’t know how to clean, serve customers, talk to customers, or just do their job over all?? their coffee is horrible, the packaged drinks up front have been expired most of the time i’ve gotten one, the workers are the laziest people i’ve ever seen, and their managers and bosses are even worse! This business seriously needs to do something about this, or they’ll be long gone before you know it. WAY WAY WAY, to many good bagel shops and cafes for them to...

I am a DoorDash(er), and I come into this location quite frequently because I live nearby and I accept the orders for the store. They have a designated area for pick ups and I always go there to pick up my order, but I’m always ignored, And if I am greeted, it’s always with an attitude. I am so kind, and I always try to use my manners and be as polite as can be, I went in this morning to pick up an order and I went over to the pick up area and there were people in line and there were people that came in after me, The lady at the cash register just ignored me, Finally, a guest spoke up and said that I was there first, and they finally helped me but with attitude. I even thanked them and told them to have a wonderful day and they did not say a word to me. All I got was a side eye.. I totally understand, not wanting to be at work, but are you working in a public setting like that you need to be kind and uplifting.. I’ve never once had a good interaction coming into the store and it honestly makes me not want to accept offers for it. It also sucks not wanting to try location just because the...

I don't usually leave reviews, but I've had the same issue the past few times I've been over a period of several months. Since I don't live on that side of town, I like to grab something from brueggers when I'm in the area since I used to love it. But now, every time I go, they get an extremely simple, single bagel order wrong. If you don't have something, just say so. But I don't think thats the problem as it's been happening EVERY time. Yeah, maybe I should check the bag before I drive off from the drive thru window, but maybe they should just get the order right? I used to work in food service, I understand mistakes happen or ingredients run out. Which is why the first few times, I just ate what I got. But as I stated prior, this has happened every time over several months, and every time, they just give me a wrong order without saying anything about not having something. Sounds like not a huge deal, but its the fact that it happens every time consistently that lead to me posting this review. I wouldn't bother going here, if you do check...