Cold Stone Creamery — Restaurant in Huntsville

Was so very disappointed my 1st time there last night … I arrived at 10 till 8pm there were 2 guys standing behind the counter. 1 not sure where he went and 1 making customers orders, there were 4 people in front of me when I arrived and soon after there were 4 behind me… The 2nd guy came back and took over telling the other employee to go ahead and clean the bathrooms and get ready to close… A few minutes later there were 10 people waiting behind me.. I ask the guy why he sent the other employee to go clean the bathroom with so many people waiting??? He said “ I like to go ahead and get things done early since we close at 9pm” Wait, WHAT!!! I said “there are now 3 people in front of me and 11 people behind me and you don’t think he should be up here helping get these customers waited on so WE DO NOT HAVE TO WAIT FOREVER!?!?!?” He said nothing… I ended up waiting for 25 mins and when I left he was still the only 1 waiting on customers… He had 0 concern about his CUSTOMERS WAIT TIME!!! I will...

I am giving one star for the ice cream. Beyond this I was baffled. As my husband and I waited in line all 3 servers had no gloves and only 1 had masks. 1 young employee walked in after us and started working without washing his hands. The other young employee was sweating and kept running his hands through his wet hair and putting his cap back in while scooping ice cream and working cash register. The young lady serves our ice cream and was asked to put on gloves before serving our ice cream and she was okay with this. I could hear the customer behind us ask the young man who helped them next to please put on gloves before serving their ice cream as well. All 3 workers appeared to be in high school which is okay but it seems there is an opportunity to train again including good hygiene and washing/changing gloves in between using cash register and serving people’s ice cream and also when starting a shift.I believe Jones Valley can be...

5/28/24 - Update. I usually don't have a problem, but today was definitely an exception. Still can't complain about the friendly staff, but they need to work on their quality. I made sure to take a photo while I was at the register, so no one could say I waited until I got home and that's why it was melted. The picture is supposed to be a chocolate devotion. It looks like chocolate soup. No sense in saying anything to them, as almost all of the ice cream was soft and melting.

Best thing about this specific Cold Stone is the staff. Every time I go in, they are always friendly and smiling, and generally happy to help you. Only downside is I've had to start ordering smaller sizes. No matter what size I order, it always seems to only fit in a "Gotta Have It" bowl. Really clean place too, given all...