Subway — Restaurant in Huntsville

Absolutely disgusted and disappointed.

Went there today for two lunch meals. First issue: There were specks of various sizes, particularly bug shaped, in the Mountain Dew fountain drink. After several attempts to get a clean cup full of Mountain Dew, there were still specks coming out. We captured a 30 second video of our final attempts, which still found specks that look like parts of a wing and exoskeleton. When I brought it to their attention, they told me to try one of the other drinks as their solution! Which is simply unacceptable to suggest. If one spout is filthy, why would we trust the spouts of Pepsi or Dr. Pepper to be any cleaner? We would not have been able to see the filth if we had picked darker drinks. After some back and forth, I left without my full meal as they were not willing to accommodate this matter.

On to the second issue: Subway has had a price increase and their excuse is that all ingredients are fresh and meat is sliced daily in house. When I bit into my sandwich (because I'm trying to salvage my losses), I was met with the taste of stale bread (dry and overly chewy) and meat that tasted as if it was previously frozen and thawed, giving it a bland taste and disintegrating texture to chew. Between the poor quality and bad customer experience, I couldn't eat my sandwich; it was absolutely disgusting. This means I paid for a meal that I could not eat.

Last issue: This one is personal. Instead of focusing on the "bug in soda" issue, they complained about my "yelling" to my fiance who showed them the video. I never raised my voice or spoke to them disrespectfully, however, my matter of fact tone was translated as yelling, which came off as predjudice to me as a woman of color.

More importantly, complaining about the customer as they are complaining about filthy soda is a customer service failure as much as it is a health concern.

I will be contacting the health department and corporate.

The video of the dirty soda is available...

I love coming to this Subway for a quick and healthy meal. The ingredients are always fresh, the bread smells amazing, and everything is made right in front of you, just how you like it. I appreciate the variety of options—from classic subs to wraps and salads—there’s something for everyone.

The staff is always friendly and patient, even when I take a little longer to decide. My order is prepared with care, and the place is clean and well-kept.

Highly recommend if you’re looking for a customizable and tasty...

Went to grab a salad this morning and the lady there refused to cut any of my veges, barely was even giving me what I asked for, I had to keep asking for more, gave me very little cheese... This has never happened before but that's bc Kenisha usually makes my food but she wasn't in. Kenisha is pleasant and goes above and beyond but the brown lady acted like she didn't even want my business. I...