Waffle House — Restaurant in Huntsville

This is the best Waffle House in my hometown, and the best Waffle House I've ever been to. The panoramic view that Waffle Houses usually offer is of a busy highway, but our Waffle House backs up to the historic district of Huntsville, so you get a nice view of Victorian bungalows and lush trees. Besides the view, the food here is always great. Some Waffle Houses can be hit or miss: the bacon can be soggy, the waffles can be floppy but also overdone, the coffee is not so fresh, the floors are suspect: it's part of the fun of the Waffle House experience, I get it. But every time I've eaten at the Waffle House on Pratt Ave, I've always gotten perfectly fluffy waffles, smooth coffee, and crispy bacon. Seriously. I've lived here for going on 10 years and it's perfect every single time. This is also a good Waffle House to take your non-Waffle-House-baptized friends to, as it is always clean and tidy, and the staff is friendly and efficient. Our Waffle House is nestled in the shadow of Monte Sano, one of the little mountains that mark the beginning of the Appalachians. Every time we go camping on Monte Sano, we trundle down the mountain the next morning for well-deserved Waffle House. I don't know how it was possible, but Waffle House took it from 10/10 to 11/10 this morning. We were immediately seated at a clean booth in the corner, a woman was immediately pouring and refilling fresh coffee like it was her Great Commission from Jesus Christ, and our food was somehow above perfect. Our waitress asked if we wanted cheesy eggs (heavenly) and gave us a pickle and jam with our All-Star Special. (I didn't know the All-Star Special even offered these accoutrements??) And as I was sitting in the corner booth overlooking the little Victorian houses of my hometown, I truly felt content and happy. And all for about...

Use to be a great place to eat. Food is always wrong except for when we catch our favorite waitress there. She even cooks our food because of the cook who doesn't like us. He was reported for having ear buds in both ears to management. So how in this world can you hear your waitress calling a order when your rocking it out listening to music.Plus now each time we get in there and he is working he shuts the whole grill down for cleaning instead of cleaning one half of the grill like I've seen many other waffle houses do. So now we've been told he refuses to cook our food.Then one night was ask to leave by the. Huntsville police department. They said we have caused so much problems in the past that we had to leave after we sat there 25 to 30 minutes drinking coffee and waiting on his butt to finish cleaning the grill.So then after the HPD event we thought well let's give it one more try and guess who decides to shut the grill down again. So we finished up our coffee paid for it and headed to Hardees around the corner. So we probably want be back due to Chad Gilbreath who is Restaurant operations manager not returning our phone call especially after the HPD event. Yes we have complained about many things in that store mostly the staff. But there are a few good wait staff there. Also they apparently are not keeping their roach bug population under control. So I now tell customers where we work and friends not to eat there. So Chad I hope you see this response or that...

First off, I understand that a waffle house is not a fine dining restaurant, but I do expect to get at least some sort of customer service when I go there. I called the restaurant to place a to-go order and was told that they were too busy to take to-go orders over the phone and that I would need to come in in order to place an order. I drove there and walked in. They were fairly busy so I walked up to the counter and told them I had a to-go order and sat down. 15 minutes went by and the restaurant was cleared out, so I got up and went to the counter again to place my order. The employees were purposely avoiding my gaze so they wouldn't have to take my order. After asking three employees, I finally got somebody to take my order. It was an order of two hashbrowns, bacon, texas cheesesteak, and country ham. I sat down and waited. Three separate sets of customers came in, ordered their food, paid, and left before my order was even started. After 45 minutes went by I went to the counter and asked when my order would be finished. The employee I was talking to said that they did not know they had a to-go order and that they would start working on it immediately. 15 minutes went by and I finally got my food, paid and left. My order consisted of one hashbrown, bacon, and texas cheesesteak. Definitely will not be going back. Wish they would just demolish the place and...