Caribou Coffee — Restaurant in Hutchinson

This location has the most helpful and friendly staff. My only complaint is the guy that takes your order in the drive thru is the most incompetent person I've ever encountered. I gave him some slack the first few times. He was new so I wasn't going to complain as I figured he was learning. At this point it's just ridiculous. Every single time I've gone through, he'll ask if I'm a perks member, I'll say no and give him the 1st item I'm ordering, and then he'll tell me my total and tell me to drive forward without asking if I'm getting anything else. I'll give him one item at a time, notifying him of modifications one at a time, and he'll still basically ask me all over again what each modification is. It's been so bad at times that I look around as if I'm being Punk'd because nothing else could make sense. My drink got messed up because of his lack of listening skills. The girl that handed me my order offered to remake it and apologized. It wasn't her fault and if I had to stay there a moment longer, I wouldn't have held back with the guy taking orders. If the owners read this: Please put him somewhere that's not as "complex" as taking orders. I'm not sure what that would be, but he's horrible at the drive thru and I wouldn't trust him to make the food either. Everyone else that's staffed there is great. They can make my drinks perfectly and offer great service with no headache, even when they're slammed. I won't be using the drive thru anymore because of that guy though. It's always a frustrating experience...

The staff are awesome and super sweet, but sometimes my drink is made wrong (example: used white chocolate instead of dark chocolate [no big deal for me]) or the food that's supposed to be heated up (like the lunch/breakfast sandwiches) are ice cold in the center. I understand this on busy days, but a lot of the time, this also happens when there's no one else there. I absolutely love Caribou though and will come back time and time again

I have been to this store a few times and each time my order has been incorrect and staff is very rude when you ask for it to be corrected.

My last experience was the worst, with my drink being served to me through the drive thru very messy. I asked to have it wiped down so it would not get all over and was met by attitude by an employee who claimed to be the manager. After she grabbed the drink from me, she complained and made a rude comment about it and then when she came back she nearly threw it at me.

On top of that I was not given all that I ordered and when I asked for the large water, she argued with me and when I asked for a manager she said she was the manager. How unfortunate as she was very rude, disrespectful and completely unprofessional.

I have reached out to guest services to have a store or general manager reach out to me and still have not had a response. Further contributing to the lack of concern or respect this company has for their patrons.

Not sure what happen to customer service but this store definitely needs a...