Odyssey Century 9 Theatre — Local services in Hutchinson

Just moved to Hutchinson with my Girl and Kids. Decided to go watch a movie at a Theater.. This is a great looking theater, but terrible staffs, they are very rude and disrespectful, As soon as we pulled in to park they were watching us from the front window, and mugging us. As soon as we get in their they have a terrible attitude and told us they are only showing 2 movies at the moment and the movies I never heard of, sounded like they were trying to shove us off. They told us it’s private property they can make up any rules for themselves. We told them we placed online orders and they instantly had disgusted faces. They start asking for ID’s very rudely, I went to my car to grab my girls ID and they started arguing with my girl telling her she cannot have a blanket nor water bottles. And it’s a private property if we didn’t listen they were gonna refund us the tickets. VERY RUDELY. To the point where the staff had secret animosity towards us the second we walked in I honestly felt a lot of racist tensions between the staffs.. They were watching and laughing at us while we were walking to our car. These peoples deserve a hefty Fine! After last night never again! 05/11/23. They claimed it’s not racially motivated but clearly it was. Your staff was rude and disrespectful. They haven’t gave us any chances to clear up any misunderstandings, they said we can’t have that here and they won’t let us finish talking, they rushed to refund the ticket and kept talking about how it’s privately owned and they have the authority to refuse us service. THATS NO OKAY NO MATTER HOW YOU PUT IT. We wasn’t rude we wasn’t disrespecting anyone, we was just trying to watch our movie We arrived 10 minutes later.. your staff has no customers service skills whatsoever. They were totally motivated to kick us out since we WALKED IN!! We were happy and in a good mood until that whole situation turned my mood all the way down. Felt racially profiled the moment I walked in. Small towns have a habit of that as well. The tension and rudeness was out of this world. Never again. And for anyone else thinking about going here don’t. Especially...

They make you stand in a line at the concessions to buy a ticket to see the movie? Yes they do. I have never heard of such a thing, ever. So, we waited in a long line behind people getting food before we could even get our tickets and choose a seat in the theater. One person was working the ticketing /concessions register and the other was literally standing there behind him just watching the line get bigger. When we finally made it to the front we had decided we did not want to wait in the ridiculous line again to get concessions so, went ahead and ordered. The candy choice is severely limited in the first place and after naming off three of the kinds they had on display but not in stock we finally hit on one that was supposedly available. The salt for the popcorn was at the register where we ordered and paid but the line was getting longer so, to be polite we moved out of the way so the next people could get their process started. We figured we could use the salt at one of the other unused registers, wrong. There were zero other salt shakers. The soda was warm, so warm, our ice was melted by the time we got seated. I was shocked the seats did not recline or move at all. As we got situated we realized they had not given us our candy so, one of use went back up and came back with...a candy that was not the one we ordered because they were out of it as well. Then we tried the popcorn and it was chewy, not crunchy or crispy but actually chewy. The theatre we were in was also damp musty and in serious need of a big dehumidifier as well as a thorough deep steam clean. Everything was sticky, the floor, the seat arm rests, etc. it was gross. We paid the exact same amount for a first run movie as we would have at any normal clean and customer friendly theater (we will be going to those in the future). The mind boggles at how this place stays in business or why in the heck anyone would choose to spend their hard earned...

I bought a ticket for the 7:15 showing of the movie Broken Hearts Gallery, the movie didn't start until about 7:20 or 7:25. I came out of the theater at 7:50 because the movie was very disgusting and not at all what I thought it was going to be. Please be advised that this is just my personal opinion and if other people found the movie great I'm happy about that. I however didn't care for it. I asked very nicely but firmly if I could have my ticket refunded because the movie just wasn't what I wanted. the girl behind the counter was very nice and professional but she said she had to call the manager to see if they could do anything for me. After talking on the phone with him for a couple of minutes she hung up and informed me that since I had already gone and seen the movie (not really I only seen about 10-20 minutes of it) they could not refund me the ticket. I would like to update this, I spoke to the manager at the theater Paul and he was very understanding very polite and very professional and he offered to refund me my ticket price at first he was just going to give me a pass to see one of our movies or go to one of their other movie theaters another time but I informed him that I will be moving soon so unfortunately I will not be able to see another movie in one of their theaters. we work something out and he is going to take care of me. I appreciate Paul's time and his help in this matter. I ended up getting my refund and afterwards Paul and I talked for quite a bit. that may not be a big deal but I guess what I want to take away from this is remember that the people who are working behind a counter with a name badge are human beings too they're trying to do their job they're trying to get through the day and really they want to help you out and they're not trying to give you a hard time period it was nice to have a conversation with someone and just be normal. I really appreciated his time...