Sonic Drive-In — Restaurant in Hutchinson

Worst experience at a sonic I've had in 40 years. Placed a $53 order ahead of time to give staff time to prepare . When I showed up no one answered the drive through for about five minutes, finally she said order when ready. I let them know I was there to pick up my mobile order. Got to the window and was greeted by a young lady who had nails that were much too long to be sanitary in a food establishment. She hands me a few bags and then my drinks. I was expecting the chicken dinners to be in boxes, but they were not. I asked her "are you sure this is everything? She replied yes. I seriously doubted that was our entire order of 6 meals so I pulled forward and checked everything. I was missing multiple items: a whole burger meal, three toys missing out of all the kids meals, the chicken dinners were in in a bag with tots spilled on top, no boxes, no gravy, no toast, no Marinara or ranch with the cheese sticks, all the other tots just thrown in a bag so messy and sloppy, no salt and pepper, no peppermints. I call: I asked why the chicken dinners are not in boxes or have toast and gravy, why is the chicken thrown in a bag with tots on top? I was informed they have a new manager and do not make the chicken dinners like that anymore. I informed him that I asked the girl at the window if everything was there because it didn't seem like everything, and so many items were missing .so I had to hold up the line and wait for the rest of my order to be brought out. Finally get home and then notice that all the sauces were also missing, the burgers were sloppy and terribly made, and they still did not give us the kids meals toys. My family cooks and eats at home 3 times a day and couldn't even stop at sonic for a lunch on a Saturday. I will never trust this establishment with a food order ever again. I will be following up with a phone call to the manager again when they...

I have had nothing but bad experiences at this Sonic. So frustrating. More than once they have been massively slow on service. They gave me cold food today, after I had already talked with their manager, they would not honor my coupon because the carhop who brought my food out had finalized my order before I even paid for it. Telling me she.would have to cancel my order and ring it up again. Why they didn't do that only shows me they are unwilling to be there for thier customers. Then to top it all off, I get home, the food is cold, and they gave me a hamburger when I asked for a cheeseburger and charged me for a cheeseburger. I have repeatedly given them a second chance, and I will not be doing this again. Since this sonic is not far from my house and the other is on the other side of town sonic period will not be getting my business unless I happen to be on the other side of town and feel the want for some sonic., It's a shame because they haven't always been this bad it all started about two years ago and has just gotten worse as...

Sonic the wonderful high school hangout. We pulled in and counted 3 works outside hanging out with the high school kids all still in full uniform headsets and all. We went to order and was shouted at to go ahead and order no warm welcome we always get “Having a Great Day here at sonic my name is ——— , order when your ready!” We ordered 2 med blasts and a pup cup and it took almost 30-45 minutes to get ICECREAM when there are 4 stalls in uses and no one else that we could tell besides all the high school kids. Darren came out told us our total almost threw our icecream to us and the ran off. Honestly very disappointing for 9pm at night when you’re not busy but just want to be out hanging out with your friends.I understand being understaffed everywhere in the world but there were maybe 5 people working...