TimeSaver Home Services — Local services in Hutchinson

Ask for Jordan, as he seems to be the most competent of the bunch. Most are really nice and polite, and the owner does seem like a genuinely good guy, but the poor quality of the install, inconsistent technicians, and the overall bad planning means I can't honestly trust or recommend them unless you know how to check their work and advocate for yourself. Overall my experience was frustrating.

My high efficiency furnace was first installed without a fresh air intake, and I had to specifically ask for them to install a concentric vent. This means the furnace was sucking in air from the house to burn the gas instead of from outside, creating negative pressure and sucking in cold air from outside into my home whenever the furnace was running, substantially reducing its efficiency and creating cold spots. Totally inappropriate for a high efficiency furnace, which they recommend, and you will pay extra for.

The furnace is also many times oversized for my home. The air comes out blazingly hot for really short periods of time (like less than 10 minutes per hour on really cold days), making it extremely hot anywhere near the registers every time the heat comes on. I overpaid to have an oversized unit installed vs an appropriate one that has made my home less comfortable than it was before (I replaced the ancient furnace before it failed).

I had issues with my AC and still have issues with my ductwork as well, that really weren't addressed comprehensively, that I'm not going to bother going into detail about here. The AC is working well enough now (after replacing the evaporator and air handler along with the furnace), and the ductwork wasn't installed by them, but it would have been nice if they noticed I had uninsulated ductwork in my uninsulated crawlspace that was causing condensation and thus mold (not to mention being really inefficient), for example, or even just evaluated the return and supply air throughout the home before making a final judgement.

I had many other issues that required multiple trips out to fix, and overall the work was rushed and sloppy. They clearly have an 'A' team and a many 'B' teams with wildly different skill levels. Ducts weren't sealed, screws that fell into the bottom of the furnace were left behind, sawdust and PVC dust weren't cleaned up, and the list goes on. The technician even forgot to relight my water heater more than once, which normally wouldn't bother me, but on top of the rest of the issues it was not a good look, especially when the tech asked if I could fix it myself so he wouldn't have to come back. Again, not a huge issue on its own, but come on. It just felt lazy, disrespectful, and there was a general sense of disregard and lack of pride. I was even told "It's fine, I get paid either way" when I apologized TO HIM for having to come back and fix HIS work because I felt bad for having bare minimum standards. The kid seemed to be tone deaf, and his partner honestly seemed worse, but he didn't speak much so I can't say for sure.

... and yet, somehow...

I cannot say enough good about this group! I wish I could give them 20 stars!

Outside of the obvious unpleasantries of unexpected significant home repair, I could not have asked for a better experience.

Monte went above and beyond to help me with details on how to help ac keep a little cooler until they get come check out. (it was still working, just not very well)

Just to note… I had an issue last summer and ended up with a different company – which I will kick myself forever on. I landed with Time Saver this round, and will always call them for any services they provide (i.e. plumbing etc)

Jordan did a thorough check out prior to discussion options, answered all my questions with solid answers/explanations. If it was something that needed additional information/follow up – this was acknowledged, and I had my answer before he left. (I do not every employee to know every answer off hand – I have a lot more trust in a person/company that acknowledges when it is necessary to look something up or double check!

We did end up having to replace full central heat/air, but both were very old when I purchased the house over 10 years ago (ac was over 30 years old). The end charge was to the penny what I was quoted – the time needed was very well accounted for. All the techs involved (Primarily Jordan and Chase) were very polite and cordial – all answered any of my questions respectfully and knowledgably. Primary techs were Jordan and Chase. (some of my questions I realized were obvious as soon as they were voiced out loud – but they still answered very professionally)

They gave me updates throughout the day – without me having to ask for them. Anything that needed to be changed/moved, they showed me the issue, how they intended to adjust and explained in full detail the why/how of what was being done. There was minor cosmetic work remaining at the end of the install day, they followed up as scheduled with no issue the next business day. They were even conscientious enough to ensure they closed the gate each time (I have dogs).

We did have one hiccup a few weeks post install… I only mention it because of the professional and awesome customer service that they responded with. Somehow, the hose to the ac pump ended up getting crimped under the house – possibly even related to the earthquakes. This caused some water in the garage. When I used the very convenient text service, they had a tech out by lunch time (would have been earlier if I could have been there). Issue was fixed in a few minutes and with an extremely courteous and ‘sorry I had a problem’ attitude.

In summary, the customer service and professionalism of this company was/is beyond reproach – even after the initial service was completed.

To the crew at Time Saver...

These guys knock it out of the park. Another company totally took us for a ride and these guys came in to get our ac replaced! We had an old unit and it needed replaced. It had gotten to the point where. Just simply couldn’t get the house cool anymore. They came out, diagnosed it, and gave us some options. A few days later it completely stopped working so we scheduled the replacement but they made it kick back on in the meantime so we wouldn’t get too hot while we waited for our turn to get replaced. That day their tech was here in less than 20 minutes and had us up and running in about as long. Not only was he quick, but he was friendly with my six year old who is absolutely mesmerized by how things work. The head guy came out and gave us our estimate for replacement and he was very thorough and even found a way to make the existing ductwork cool more efficiently.. the day the crew came to install the new unit, they were excellent. They got the job done- even whe. They ran into.an unexpected issue they still got us up and running and we had a brand new unit. They were also extremely friendly and cleaned up after themselves. They didn’t have time to finish plumbing the gas line and new exhaust lines for the furnace, so they came back and got it finished up for us. I was delighted that the price we were billed was the price we were quoted with no surprises. I appreciate how thorough, prompt and professional every member of their crew was the w tire time they were here. Can’t recommend these...