Baskin-Robbins — Restaurant in Hyde Park Township

Would give it a 5 stars, but due to a bad experience the rating is being reduced. Walked 20 min to this location several weeks ago at night due to the buses running late. Went into the store with a coupon for a free scoop. The cashier told me he couldn't honor it because the system was down. He told me to come back the next day. I told him my coupon expired that day. He serves me my free scoop & handed it to me, which I appreciated. What I didn't appreciate is him being too lazy to do his job. I also felt he lied to me because he didn't want to do his job. It was a simple job of scanning a QR code & pressing a few buttons to honor my coupon. Lazy workers & poor customer service are two main reasons restaurants get...

I had an incredibly disappointing experience at Baskin Robbins. I arrived at 9:30 PM, well before their closing time of 11:00 PM, only to find that they had already put the ice cream away. While frustrating, I decided to let it go and move on. On a later date (today, 9/24/24), when I got off work with a craving for ice cream, I called ahead to avoid another wasted trip. To my shock, they picked up the phone and immediately hung up on me. I thought it might be a mistake at first, but after calling several times and getting the same response, it was clear the staff simply didn’t want to do their job. Completely...

After waiting patiently for her to finish the persons order in front of me, the person working the counter walked right past me after looking dead at me and tried to go into the back of the store, like I wasnt standing there waiting, until I called her back. Then she said "oh can I take your order" like she didnt see me the 1st time. I'd planned to order quite a bit. After that rude and disrespectful treatment I only ordered the sandwich I promised my father. Otherwise I wouldnt have bought anything. I did notify the owner. He said he would address it with her. I wont be back though. Totally...