P.B.E. CATERING — Restaurant in Hypoluxo

I have never had a more unprofessional and disrespectful experience with a catering order especially because I decided to use a different caterer than usual and was excited to treat my customer to something new. I placed my order the night before, it was CONFIRMED for delivery at 8:00AM. I received an email stating everything was good to go and it would arrive on time the morning of. I didn't receive any notification that they were running behind, no sort of courtesy call. My customer the food was being delivered to called me at 8:15 stating the food still wasn't there. I reached out to EZCater to contact the catering company and received word back that the caterer was still 15 minutes behind due to traffic. The food wasn't delivered until 9:00AM. AN HOUR LATE--they never bothered to call me and let me know there was any issue. I received a call from the manager of the catering company stating it was my fault...Never in my experience using catering services has a catering company so vehemently denied ownership of their mistake. When I went to visit my customer to make sure things were good with the food order, they told me that the delivery driver of this catering company had called a manager and the driver and manager told the staff at my customer's place of business that it was MY fault the order was late and that I had done everything wrong to make sure they didn't receive it on time. I was at a loss for words. I laughed, I don't control traffic, nor do I control your company not having provided a courtesy call knowing you were going to deliver late when my number was blatantly listed as the contact for delivery, and further--if you can't manage to deliver something on time, maybe don't confirm the order. But over and above everything else, how DARE you as the manager of a catering company blame ME, your customer that is spending money with your business, and turn around and slander ME to MY customer where the food is being delivered. Horrible company. I don't know how they are still listed on EZ Cater. I am disgusted by the arrogance and disrespect. I will never do business...

If I could give this caterer a zero star, I would. Firstly, they came a half hour early when nobody was here. DO NOT ORDER FROM THIS PLACE IF ANYBODY HAS A FOOD ALLERGY! We ordered several items, one to include sausage, peppers, and onions with the tomato sauce on the side (since we have several people who cannot do tomato sauce). Well, the order came with the entree all mixed together with tomato sauce. I called and they said it will take 3 HOURS to correct THEIR mistake to make sausage and pepper. They came back with their "corrected" entree and low and behold , the items were still packed with tomato sauce. When I called the caterer, I believe her name was Maria, I was told I don't know what you want me to do to make you happy. I said, well, could you please, just follow the request with no tomato sauce? She was angry and could not accommodate us. Nevertheless, several people were stuck with just salad for our corporate meeting. They didn't provide enough plates, so I had to embarrassingly ask staff to reuse their plates. The beverage cups were so cheap that when you held it, it squeezed together and the drinks overflowed. NEVER AGAIN. IF YOU ORDER, DON'T SAY I...

I have used PBE catering for my clients (business use) for the last few years. Even on a few occasions we used them for our personal needs during private parties at a clients home as well.

First of all, since the owners changed a year ago, the customer service has been beyond great. Any questions or issues get fully resolved and with a friendly matter. They are always available (any hours of the night and even on weekends) which is super helpful when you forget something after having a long work week🤣

Second, their variety of options will please a lot of people. You have tons of choices and different styles of food. And they always come with fresh cookies and all the utensils, and soft drinks, so you have all the necessities without the hassle and headache or trying to remember to have these items included.

The food is fresh, large portions and delivered on time. The ordering system is simple to use also. Highly recommend PBE catering...