Panera Bread — Restaurant in Idaho

Honestly I was not impressed with any part of my visit. The food was amazing but the customer service I received was awful and I wouldn’t be interested in returning there because of that alone. I made an order online and was advised I could go through the drive thru so I did and then was told I couldn’t, got stuck behind a car and couldn’t even just get my food through the window. Ridiculous that I did this for convenience and all it caused was inconveniences. Then I was told to park, the parking lot is so ridiculously small it took me forever to navigate through the traffic. I go inside and it’s so impersonal. My food just sits there on a shelf? Super weird. In the middle of the lobby where anyone could just grab it up. It wasn’t as fresh but still the food was good. Good thing I looked in the bag to check my order, because it was incorrect. I wasn’t surprised. I paid extra for a bread bowl and there was no bread bowl. It was just my Mac in a small container. Took me a few minutes to get someone to help me when this took up most of my time already and continuing to make me late for work. The lady offered bread baguettes. Gives me two small pieces and calls it good. With no apology just a shoulder shrug and told me there should be a note on the receipt and there wasn’t. No notification what so ever. Needless to say it might sound ridiculous but when I’m paying $18 for a lunch you’d think I would get better service and convenience instead I got a headache and poor...

I had 45 people over on Saturday morning for breakfast and I decided to go with Panera because they offered delivery, which I appreciated. About a week before the event I ordered 50 bagels, 2 cartons of coffee and about 6 tubs of cream cheese on the company's online ordering page. It was set to be delivered at 9 AM (people were going to show up at 9:30). The day before the delivery I got a confirmation email stating that my order would be delivered in 24 hours and because I got that email, I did not call the store directly to confirm, which was a mistake. The day of the event I called Panera at 9:30 AM asking if they were going to show up. At this point they were 30 minutes late. The person on the phone said the driver was on her way and had just gotten "lost". OK, I can deal with that. At 9:45 I call back and ask if the driver is still lost. The store is only a 10 minute drive away...I would have gone to pick it up, but now I had 45 people at my house. Turns out the driver hadn't left yet and they forgot about my order. They apologized and said they would be there right away. "Right away" turned into 45 minutes later. The driver arrived at 10:30 - 1.5 hours late. The bagels were unsliced and she only gave us a handful of little cream cheese spreads (the personal-sized kind). The store manager offered to give me $50 off my order, which was nice, but too little too late. It would have been better if I had just never...

I have given this place 2 chances and both were horrid. The most recent one, today, sealed the deal. My husband and I ordered via the tablet in the store. It was not busy. I customized a spinach salad, took bleu cheese off because it is revolting. Added 3 toppings. Salad comes out with ZERO of the customizations on it. What's the point of even having that be an option if they aren't going to do it? Missing toppings weren't a big deal as they were brought out after I asked for them. However the teeny tiny bits of bleu cheese tossed throughout the salad was very frustrating. I'm not one to waste food so I told the server I would just pick it out. In hindsight I probably should've just had them remake it as that is 10 minutes I'll never get back. Didnt help that I was completely hangry. The salad was just ok. Needed more dressing. Husband didnt complain about his food. Lemon cookie was delicious. The bathroom sink was revolting. So was the top of the trash can. The time before this was over a year ago and I went through the drive through, hangry again, and ordered what I assumed was a safe bet of a salad, as there were ZERO descriptions of menu items. Got home and discovered it was laden with bleu cheese and tomatoes (which weren't on the photo), and had arugula. All things that I cannot stand and wouldnt have ordered if I knew what was in the damn salad in the first place. Needless to say i probably...