Jack in the Box — Restaurant in Imperial Township

On September 2nd at about 530pm, I ordered food in the drive thru at your location. I ordered 3 breakfast tacos, potato wedges, a sourdough jack with no mayo, and 2 breakfast jacks for my family. When I got to the window, I was asked to pull forward, which I hate, but ok.

Eventually, the food was brought to my car. Upon checking the bag, I realize that the breakfast jacks were missing. Because I was asked to pull forward, I couldn't address the issue at the window and I had a toddler buckled in his carseat, so I didn't want to unbuckle him and drag him inside only to fight with him about getting back in the carseat again, so I called your store, but they were having a hard time understanding me. A young man came out to my car and I explained the situation. He said that the sandwiches weren't on my order even though he heard me say it in the drive thru, but he can't just give out free sandwiches. I get that, so I ask if he can ring up the sandwiches and take my money and bring them out to me. He said "I could, but that would be a burden on me. You can come inside or go back through the drive thru." I said "but you heard me order it". He said "yeah, but I wasn't the one who took the order".

I have to say that my mind is blown by the lack of teamwork and consideration for others that was displayed by your employee. I'd also like to suggest that you don't ask people to pull forward unless your team is near perfect because that was the second time in a row that I was asked to pull forward and my order wasn't correct. The previous time, I was given tacos with no lettuce. I was patient that time and went inside to get my tacos, but this is getting out of control. I'm not mad about the missing food. I'm worried about what is happening to a society where employees who are getting paid to work say it's a burden for them to fix a mistake that was made by THEIR team. Instead, they think it's reasonable for a paying customer who is on their own unpaid time to do extra to fix your team's mistake. I just can't understand it and it makes me think they need a lesson from their manager in teamwork, customer service, and basic humanity.

Please do better and please don't send me coupons for free food. That's not what this is about and I...

Went here at noon today. Ordered 2 Jumbo Jack's with Cheese. Why are we requesting cheese on the Jumbo Jack after all these years? The Soughdough Jack does not require a cheese request. Who eats a burger without cheese? I digress. When I ordered the two Jumbo Jacks with Cheese, I really stressed the word cheese. Especially the Ch, like I was holding back a sneeze. As I pulled away from the speaker box I saw my order pop up on the screen and noticed there was no "w/ cheese" next to my Jumbo Jack's. I thought, "Surely they heard my cry out for cheese". Panicked, I pulled up to the window while a young woman with dark hair, tattoos and a need for a shower was standing there. I waited for her to open the window to take my debit card. She opened the window and asked if I had paid yet. I guess the fact that I pulled up while she was standing there and was offering a bright orange debit card to her was not quite enough for her to figure it out. As I pay, I asked this girl, "Did you get the part where I asked for cheese on my Jumbo jacks?" She signaled for me to hold on and left the window. Surely, she would be, not necessarily the hero I wanted, but the hero I needed to save my precious Jumbo Jacks. She came back and gave me "the nod". Instantly my anxiety lifted. Several minutes later, at home, I unwrap my Jumbo Jack's and to my horror there was no cheese. Yes folks, two confirmed cheese requests and I was still left with two, sad, incomplete burgers. How did this happen? I mean, tattoo girl literally went to check on my cheese. Or did she? The tragedy here is tattoo girl probably thinks she should make $25 an hour and take fewer responsibilities at her job, hell at her life. Tattoo girl, if you ever see this. You need to remember the cheese if you want to go somewhere in life. Just start by...

I used to love this location so much, but the quality of both the food and the service has declined so much that I don’t think I will be giving them another chance. I get that stuff happens but this location has consistently wasted my money almost every single order, and I rarely even go anymore because of it. Even so, it never fails to disappoint. Today I ordered two sausage crescents, one was a meal with coffee and hash browns, and a 3pc popper. I did not receive a hash brown. Instead, I received the two sandwiches, poppers, some kind of wrap that says meat lovers, a junior Jack burger. The eggs on the sandwich were absolutely inedible. The were burnt to a crisp, and were covered in greasy soot, yes SOOT. I unfortunately took a bite before I realized, and was horrified to experience a VERY unpleasant crunch. It tasted like they were cooked in the part of the grill that catches all the little bits of burnt food. For the first time in my life, I called to ask for a refund. The lady told me I have to drive the 30 min back to the store to receive it, which sucks but I didn’t argue. Then she hung up on me. I know 15 dollars may seem like chump change to most, but it isn’t to me. Especially when I have already wasted so much money on previous messed up or inedible orders that I didn’t fuss about. It’s become very obvious they do not practice any sort of quality control and do not check orders before they are sent out. I would not recommend anyone eat here. Please don’t waste your money like I did. I know from experience that service isn’t an easy job, but never in my life would I have served a customer these...