Papa Johns Pizza — Restaurant in Imperial Township

Austin and his team did an amazing job today! It was a rough day to be a papa johns employee. The computers were down for most of the day and by the time they came back up (around 6pm) literally hundreds of pizza orders had been backlogged and just popped up out of nowhere. It would have sent normal retail workers running for the hills, but Austin and his team handled it like pros. They were knocking out orders as fast as humanly possible. I think the most praiseworthy things was they kept their cool. A lot of customers were behaving like animals and taking out their frustration on the guys working at this establishment, but the employees handled it with grace. Having worked in retail, I can tell you from experience that this is no small feat. Most customers are great, but there are always some entitled Karen's cussing you out and blaming you for things out of your control. The employees however remained calm, composed, and were polite. Once again I just want to say thank you to Austin and his team. I wish...

So I'm a dasher and yeah.. just felt while not a typical customer, should still put my two bit of sense in... Cause, yeah..

Holy moly are they constantly slammed, especially on weekends... Dunno how they handle that, got anxiety just being in there watching... Add on some rather rude doordashes who think pizza is made within' seconds like premade jack n' the box tacos... Wowzahh... But they're always friendly and fun .

Also... The tall, fluffy headed manager guy; he's a cool cat. Kinda new to this dashing stuff and he was nice enough to pause what he was doing and actually show me how to do this and that, which he didn't have to do. Thanks for that, bud. 🙏 now I don't have to look stupid anymore. Also gave me a friendly tip on which locations needed drivers, also cool .

Keep on being epic...

The employees were cussing and talking about personal issues while I stood in the lobby waiting to be taken care of. I stood there while no one asked how I have been helped. I was only picking up a carry out order that should have been ready. After they have been talking about personal issues and randomly roaming the floor, they asked what I needed. Then I waiting MORE time because my pizza wasn’t even in the oven yet but they gave me an estimated time the order would be ready for pickup and I waited well past that time to get here and it still wasn’t ready. Waiting in the lobby watching them stand in a huddle talking and using profanity and my order STILL NOT BEING READY?...