Tim Hortons — Restaurant in Independence Charter Township

WORST CUSTOMER SERVICE EVER!!!!! GOOGLE can you set it up so we can give Negative Stars? They deserve a -5 star, hands down.

I have visited this Tim Horton's about 20 times since I moved close by and 100% of the time my experience have been terrible with this staff. I never wrote a review before because I thought it was too obvious and the manager would do something about it, but today I decided to give it another try and went with my girlfriend, same story all over.

Management does not care about how their employees perform. Employees are rude with ALL customers. If you even ask a question they will put a bad face and will yell at you, not one, not two but all employees there. It is like every time they hire someone new they key requisite is to be able to be rude to the customer.

They will open late or shut down early. One day they told me the that they shot down early because there were no customers. The line of vehicles started almost in Opdyke. We were able to see they were inside talking to each others and not doing anything.

They take the longest time to get your order and it is likely to be wrong.

Who own this place? This is crazy, like It is shocking how bad they are and how bad they treat people.

I now drive to the one in Square Lake, which is all...

I normally never have any issues with this Tim Horton's. The morning staff is great and prompt, the manager busts his butt to provide great service to every customer. But today I stopped in for lunch, went through the drive through. I ordered a sausage and cheese biscuit and two donuts. They were out of egg, but I didn't even ask for egg. Then I had to repeat what donuts I wanted. Then she checked to see if all the ingredients for my sandwich were there, they were out of sausage too. So I changed it to their new Tuscan Chicken Panini. Had to repeat my donut choices two more times. Pulled closer to the paying window, waited and waiting. Then I got there, waited and waited some more. Staff had zero customer service. Finally left after what seemed like 10 minutes in the drive through. Sandwich I didn't even end up eating, smushed in the bag, didn't even taste really good. All I ate was my two donuts and I was starving...just disappointing to a location that is always normally great! Hense the 3 stars still given for the great manager and morning staff. But they might need to take a look at the...

8/7/24 - Twice now, Tim Horton's has failed to provide the artisan bread for my chili and turkey bacon club. On July 24th, I got a refund. Today, no refund was possible, which is frustrating and rather confusing.

An associate, without my consent, used my phone to submit a ticket under my name, breaching my trust. I submitted another ticket to clarify and followed up with a call to customer service, only to be told by the agent that they couldn't help. Supervisors aren't allowed to take direct calls, and they couldn't provide a time frame for a callback. I mentioned that due to service issues and work constraints, I often miss calls.

This experience has been frustrating and disappointing. The lack of proper customer service, both in-store and via their phone line, is concerning. Tim Horton's needs to address these issues promptly.

7/24/24 - Chili and turkey bacon club were ok, not as good as other Tim's. Everything seems so haphazardly put together, like there's...