Tim Hortons — Restaurant in Pontiac

8/7/24 - Twice now, Tim Horton's has failed to provide the artisan bread for my chili and turkey bacon club. On July 24th, I got a refund. Today, no refund was possible, which is frustrating and rather confusing.

An associate, without my consent, used my phone to submit a ticket under my name, breaching my trust. I submitted another ticket to clarify and followed up with a call to customer service, only to be told by the agent that they couldn't help. Supervisors aren't allowed to take direct calls, and they couldn't provide a time frame for a callback. I mentioned that due to service issues and work constraints, I often miss calls.

This experience has been frustrating and disappointing. The lack of proper customer service, both in-store and via their phone line, is concerning. Tim Horton's needs to address these issues promptly.

7/24/24 - Chili and turkey bacon club were ok, not as good as other Tim's. Everything seems so haphazardly put together, like there's...

Honestly. This is the worst location I've been to, I understand being busy, I do. But if you have one person handling the orders that come inside, why the hell are you having them run drive thru orders out when there are 5 of y'all running the drive thru? Makes absolutely no sense. There's a worker there, an old women with very white hair, who is extremely rude, was very condescending towards the cashier who was trying to do her job while being yelled at by the person running the drive thru. This place needs some help badly. Bc it shouldn't take almost 25 minutes for 2 basic drinks and donuts. Id rather go to the dunkin thats right now the road or get up early and go to the location on crooks. Bc I've been to busier locations with better communication skills and have had my drinks out quickly and...

This is the second time my order has not been correct. On 10/7 they forgot my hash brown in my order. Today on 10/11 I tried telling the lady they forgot my hash brown the other day and she just walked off. And have me a pumpkin spice muffin, when I asked for a donut. I was so frustrated and running late so I just pulled off. I understand the get busy, but they do this quite regular. I never do a review, but today was very uncomfortable, and she literally turn off while I was talking to her and walked off. That's very bad customer service. They barely every give you a receipt, and most of the time you have to request it. I paid cash so I had no proof of the error of...