Taco Bell — Restaurant in Independence

Same as you remember it, but now featuring truly clueless millennials that are kinda mad about even being there. Wouldn't you think as big as burgers & fries are that Taco Bell would have a side order of potatoes available? I'm having trouble forgiving them for creating several pretty good sauce flavors then abandoning them. Glorious options have been available on occasion, but their meat is still so wet that a crunchy taco turns to mush unless you eat it immediately. If you like getting food that will go soggy before you can eat it, not much in terms of side dishes, bland sauce options, giant chunks of iceberg (shudder) lettuce, your iffy amount of cheese scattered everywhere but on your food, & young adults that hate the people they cook for, this is a five star option. I gave it three stars. I remember life before Taco Bell existed. I remember how amazing they used to be. I'm really amazed that they aren't working harder to rebuild their brand. Capitalism, they'll either improve, or disappear. It's not like there aren't compelling options in most communities. I wish them well. Taco Bell used to be worth a longish drive, now it's just something that isn't another burger. Is that enough? Well, it's not a burger, anyway. Really? We deserve better, Taco Bell. Get your act together and give customers your best efforts. Review company data. You aren't a priority for as many people as you were. Where's any novelty? Where's the quality? Could you at least try to hire cashier's that aren't hoping they will die soon? Sheesh. It wasn't toxic, but I didn't share it on social media either. I did share about two really good options to Taco Bell in my neighborhood. Until I see signs that you have something better than mush, topped with giant chunks of lettuce and tomatoes that really should have been composted instead of allowed to ooze all over an already wet taco, I will be getting my Tacos elsewhere. I don't care why the meat is nearly a soup experience, it ruins the meal by making everything a squishy damp mess. Tacos should NOT have giant rivers of reddish orange sludge dripping from them. I invite the executives at Taco Bell to leave whatever office penitentiary they serve our their pitiful careers in, go out to Hispanic communities & get some authentic Mexican food. Calling this schlock Tex-Mex insults Texas, & Mexico...

My ticket # is 270 I just got off the phone with someone there, she now has my name since she wanted it. I never expect 5* service or food quality going to Taco Bell but tonight really iced the cake. We order a garlic steak cheese fry and a medium Dr. Pepper the ticket on the bag is stamped 9:54pm I called the store at 10:05pm to let them know my fries were cold the first thing she asked me is “don’t you have a microwave?” 🤯 I couldn’t do anything but laugh. Than she tells me in so many words what do you expect if it took you 15 minutes to get home? So my response is “well if I didn’t have to wait at your window for you all to change the Dr. Pepper maybe I would have been home sooner. I literally live less than a mile away. But let’s do some math right quick. Ticket stamp 9:54pm and I called at 10:05pm that’s 11 minutes not 15 anyway she tells me she will remake them so I ask my husband does he want to go back up there by now of course he has put it in the microwave to warm them up he tells me no. So I’m telling her no thanks have a good night and instead of the call ending there she wants my name now by this point I’m done with the whole conversation so I’m like for what now you wanna offer to remake it another day, long short they lost a customer I’ll just drive a mile to the other Taco Bell at least there we get hot food and better service than what I encountered tonight. I expected my fries to at least be warm if not by the time I made it...

I only ordered 4 tacos and 2 cinnamon twist. I pulled up the the window and paid.. the girl handed me a bag, I could tell there wasn’t much in it. I looked at her with my hand digging around in the bag telling her there was no cinnamon twist. She “says it’s all in there”. I dig around some more and tell her “no cinnamon twists”, I literally was smiling, like “it’s ok, just get them” type of attitude, not mad.. until she gave me the dirtiest glare and went to the back. Another girl hands me a bag and I held up my fingers, and said “2”.. she goes back.. another girl brings another bag of cinnamon twist “sorry about that” like she fakely said a million times, looking up at the sky, and slams the window so hard it bounced back open a little. The first girl with bright pink hair pokes her head around after the window slammed and gave another evil glare. I literally did absolutely nothing to be treated that way. Worst customer service. I got home, my cheese bean and rice burrito would’ve been great if the rice was cooked. You can’t eat hard rice. It’s disgusting. This Taco Bell is right by my house and I work from home. Unfortunately I’m about done with Taco Bell all together. It just won’t even cross my mind as an option anymore.. I bet eventually a lot of people are gonna be doing the same thing. Customer service in fast...