The Journey — Restaurant in Indianapolis

I have been to this restaurant since it opened 12 years ago, last Saturday will be our last time, very disappointed with the management services. My family and I arrived at restaurant around 3:40pm, when checked in, the lady boss showed us our table. She didn't tell us the restaurant will be closed in 45 mins for cleaning before the next shift. So we started our meal, less then 30 mins, the boss lady told my wife they will be closing for cleaning and we need to hurry. My wife told the Boss lady that we just came in, the Boss Lady replied saying we have been in the restaurant over 1 1/2 hours. That was a lie, luckily the waiter who served our table heard it and told the boss lady that we just came in not long ago. How could the boss lady didn't know that she was the one who showed us our table. The boss lady just wanted us to leave quick so she could get our money and serve our table for the next customers. Very rude and dishonest boss lady. No f..king way that we pay to rush our meal. So my family and I went to pick up some foods to our table before they change shift. After few mins, the boss lady came and spoke softly to me telling me could I pay first because she does not want to figure our bill as dinner price. So I gave her my credit card and paid incl. tips and continue our meal. After maybe less then 10 mins, the boss lady came again and told us they need to clean the table before the next shift and we have to leave. I tried to be reasonable, told the boss lady, could you give us take away box so we could finish our meal at home. The boss lady said no because of whatever her f...king business rule. So I told her she should have told us that they will be closing in 45 mins when we checked in. She knew that if she told us that, we would have gone to another restaurant. All her mind is just wanting to suck our money. Other waitress came to try to talk us out for nonsense telling most their customer finish eating in 45 mins. That was a bullshit. How could anyone dining in in 45 mins. Is it a subway or a fast food restaurant. They are just workers so I don't really care what's coming out from their mouths. Finally the boss lady told the waiter to give us take away box. I checked online found their business hours supposed to close between 3pm to 5pm. Means the boss lady shouldn't have checked us in at 3:40pm. Why wouldn't her, because she wanted our money. The wonder many food trays were emptied - No steak, no BBQ, many cakes gone, no oyster veges, no pork stew, etc... and yet we are paying full price each person. An dishonest restaurant business, I will not recommended anyone to this restaurant. Don't ever go to this restaurant. Food were not as good anymore compared to when it opened 12 years ago, food are cold, no more crab legs, noodle soup has no vege in the soup, fruit are not fresh, ice cream gone quick in the fridge, bad services & expensive for what you pay. There is another restaurant nearby only 5 mins drive I will recommend to "Umi Sushi and Lounge". This restaurant don't ask you to leave during shift changing. You could enjoy the meal...

Our family has been coming to this restaurant for years and honestly it used to be our favorite spot. Unfortunately last night was a bad experience. We arrive there around 6 pm after my son graduation, we were expecting my two older sons to arrive, but we went to go ahead and went in. We let the lady at the door know that we had 5 adults and 1 child. She looked at us and asked about the other 2, I said that they were on their way. She refused to give us a table until the other 2 arrived. The place wasn't full because she kept sitting smaller parties in. after 20 minutes waiting we told her that since my other 2 kids were sock in traffic just gave us a table for 4 cause were starving. She said ok, and took us to a section of the restaurant that had the lights off, she turned them on and let us in. My son's arrived less than 5 minutes later and sit down with us. The food is pretty much the same from lunch to dinner and they charge $20.99 per adult. I think that's way overpriced than other places. They also charged my 11 years old as an adult, and I don't know what else they charged us but it was $142.00 dollars for six people for food that they charge $13 at lunch time. I can tell that some of the food was siting for a while because of the texture. After getting the bill I signed the receipt they give you and I made the mistake to write the tip on the wrong slip. The waiter was pretty rude because she saw the tip and wasn't happy. She ripped the other receipt off my hand and made signed and write the tip on the right copy, then she grabbed the check book and threw it to a close by table and when we were leaving she wasn't even look our way. I left her what I think is worth for someone that all she does is to bring you water and pick up dirty plates. I was a waiter when I was younger so I know how service should be and how to earn a good tip. I am probably avoid going back for dinner just cause I think lunch is a better value and the waiter are not expecting a super high tip just cause is...

Update: The snow crab legs seem to be gone for good... a shame really.. but this place holds a special place for my husband and I.... unfortunately, our most recent experience was really disappointing.. we came in with a newborn asking for a booth for a little more seclusion (even at a buffet some distance from other patrons can be made possible especially at the height of flu and rsv season) there were plenty of open booths in another area and we would have gladly waited for anything that didn't put us on a shared bench in the center of the very crowded restaurant. We've been regular customers for years and are generally pretty quiet and don't say much to anyone.. but the hostess decided to argue with us and absolutely refused to even let us wait for something else. We had already driven an hour to eat there and it's not every day day we get a meal out without our older children. Plus it was the last weekend night I was going to have to go out for the foreseeable future as i work weekends and my maternity leave was ending. Thankfully it wasn't a more special or serious occasion and our special needs kiddos that could not have handled that seating arrangement weren't with us. We just wanted some privacy for both ourselves and for some added safety for our newborn. To top it off they had chicken nuggets in place of my favorite grilled chicken on a stick. My husband somehow sat in a way that helped me feel more comfortable and like we had a tiny bit of privacy, so it was acceptable enough.. but I've never felt more disregarded and unvalued especially as a regular customer. It may be a very long time before I want to return. I certainly probably won't risk going there for a special occasion in the future.

Original Review: Great variety. May seem a bit pricey, but for all you can eat prime rib and crab legs I'd say it's not half bad. It stays pretty busy. Definitely worth trying...