Chipotle Mexican Grill — Restaurant in Inver Grove Heights

I have now placed several $500+ catering orders from this location and on 2 of those occasions they have been some of the worst service imagninable. The first time the order was not ready when promised and took an additional 45 minutes to be completed with no apology or explanation for the cause. It took almost 3 weeks email communication with their corporate customer service to even get an acknowledgement that this wasn't good customer service. I gave them another chance because our employees enjoy Chipotle food.

This past week I placed an order again for over $500, catering was wrong. We were shorted on chicken, hard taco shells, and toppings. We ordered for 40 people and were only able to feed about 30 with no one hoarding food or taking extra. We also ordered 2 orders of catering size chips costing over $100 and didn't receive them or the salsa. After talking to the customer service (again corporate level because the location wouldn't answer the phone) I was told the chips would be refunded. A week later they emailed saying after an "investigation" we were given our chips. The only reason that is true is that we drove back to the restaurant 30 minutes later to get the chips again with no apology for the inconvenience to us.

This location is poorly managed and catering is not reliable. You will never get what is ordered or be able to talk to someone local to get resolution. Avoid this store for catering and don't waste your time on them if you expect customer service. If ordering food, watch every step of preparation or it...

You need to believe all the bad reviews. This place is obviously managed poorly. They often get online orders incorrect, they constantly are running out of ingredients and their hospitality is very poor. The drive thru is a great idea, but I’ve had multiple times where I’m at the drive thru window, and the staff just look at me for 10 minute and don’t say anything to me or even open the window (it’s not even because they’re working on my order, since my order is already ready). I’ve had to knock on the window multiple times just to get the person to hand me my food. I’m a patient person, but waiting 10 minutes at a drive thru window and not getting anyone to even acknowledge your presence is pretty bad service. It literally takes 5 seconds to hand me my bag of food. I did the work of ordering online ahead of time, paying ahead of time, but somehow they think taking 5 seconds to hand me my food out the drive thru window is too much for them to do. The last time this happened, I asked the staff person why he made me wait that long, and instead of apologizing he tried to make me feel bad as if I wasn’t grateful. I’m surprised the store manager still...

This is the 3rd time in 2 months that my order has been screwed up. First 2 times I chalked it up to them being super busy. This time they were not busy and still screwed the order up. Asked for barbacoa on one. Got barbacoa and chicken. Asked for corn, medium tomato salsa, and hot salsa. Didn't get any of them. Got black beans instead of pinto beans Asked for cheese, nope. No cheese. That was the first burrito! 2nd burrito asked for chicken. Got no meat whatsoever! Wanted it fajita style. No peppers at all but got both style of beans. Got hot sauce and only wanted mild. Did get my cheese though! 3rd one was chicken tacos. They got the chicken and the cheese right. Probably because that's all that they put on it! $32.12 for 3 meals that were all wrong. What a joke. I had to get back to work so I didn't have time to drive all the way back there. I did call twice and was hung up on both times. I went online and made a complaint. Doesn't matter because I will never visit the IGH Chipotle again and if you are smart you...