Christmas Cafe — Restaurant in Inverness

This was unfortunately a disappointing experience. We may give it another shot in the future by ordering basic bagels and cream cheese but today was incredibly disappointing. We called in advance to make sure they still had and served lox bagels and we were told they did (we were 5 minutes out when we called). I got the pulled bacon sandwich and my husband got 2 lox bagels. After about 5-8 minutes, the server came to our table and told us they didn't have salmon for the lox bagels. We changed our dine in order to carry out and this is where the disappointment really set in. After getting to the car, I opened the bag to an absolute mess. I understand bacon is greasy but this sandwich was as if they dumped all the grease from the pan directly on the sandwich. The bottom half of the sandwich was inedible due to the grease coming out of it. I could not taste the flavor of the bagel and the texture turned into mush. For a $14 and some change breakfast sandwich, I genuinely was anticipating something better especially given that half of our order couldn't be fulfilled.

Edit: Though the first visit was a bit lackluster, I understand every establishment has off days. That being said, we do plan on going back to give them another shot. I was also unaware that the pulled bacon sandwich should be ordered as "dry" if you don't want a greasy sandwich. I do believe that staff should check the quantity of what's available before assuring customers about availability. Had we been told they only had enough for a few more servings but then they'd be out, we would have placed our order over the phone to ensure our order or waited until another time to try out this place. All of that aside, we can't ignore the fact that people rave about these bagels so we plan on having a better visit in...

I’ve visited this business more than five times, and my review was based on repeated experiences as well as consistent feedback I’ve heard from others. Service is slow, children are often running things, and now, after I left a fair review, the manager went completely over the line. Instead of addressing valid concerns, they chose to take screenshots of me walking through their business to “prove” the timing of one order — when my review clearly reflected multiple visits over months.

No business is perfect, but the way you handle criticism says everything. Rather than showing professionalism, taking ownership, or even opening a dialogue, they deflected, got defensive, and turned it back on the customer. To make it worse, I was blocked on Facebook for leaving my review.

That’s not how you build a business in a small town. If you don’t want negative reviews, improve the experience. Own mistakes, apologize, and learn from them. Otherwise, this place will go the same way as the last failed business in...

The first time I came into their family owned spot was to test out their homemade bagels. I’m from Miami so my standard are high. I was so excited, I brought my husband in anticipation. Sadly, we were turned away for a private party. One day, I went to the local Inverness farmers market and I saw kids selling bagels so I jumped on it, I bought 2, one for each son. They loved them. I still didn’t try them, I bought them because it was a local family but I recognized the Christmas name. Recently, I went to the coin laundry with my son and decided to try them out. I am sooooo glad I did! We both got jalapeño cheddar bagels with cream cheese. The place is sweet, clean and great service. They have so many options. I definitely recommend them....