Moe's Southwest Grill — Restaurant in Irmo

EDITED TO ADD: Updating my recent review due to the district manager, Corey, reaching out to me to resolve the issue and for me to share my experience with him. He said he was having a one on one meeting with the manager, Tiffany, and addressing her lack of professionalism. I will return to this location in hopes that it will be great, as it always has been before my most recent visit. I upped the stars rating for great food and for Corey contacting me very quickly.

I am going to first start off by saying I visit this location often and have always had a pleasant experience. Also, the food was great! Now the service and professionalism I received was absolutely appalling by 2 in particular staff members. I placed an online order at 10:45AM to be ready by 1:15PM so my friend and I could eat when we arrived at the restaurant. We got there a few minutes after 1:15PM and it wasn't ready; no big deal, we are very understanding that things happen. When an employee noticed us waiting she asked if we were there for an online order. I had replied yes, she asked for my name, and I then let her know Alyssa Stuart, it was scheduled to be ready at 1:15PM. Another employee (a lady) hollered from across the front of the restaurant to the cashier, where we were, to say, "Can't you see that we are short staffed and if your online order isn't ready we are obviously busy." I was extremely surprised being that I didn't complain about my order not being ready and was not upset so I replied with, "I didn't say anything about it not being ready, I'm not upset and I understand." Anyone would have thought that would have been the end of it, at least we thought so. We got our food and sat down. As soon as we sat down, the same employee that hollered over to us was telling another co-worker about the situation and how I didn't understand they were busy. This co-worker, a gentleman that I did not get the name of, said loudly, "Just because you place an order at 8AM to be ready at 2PM, it's obviously not going to be ready when we have 40 people in line." The restaurant was busy, but there were about 5 people in line not 40. And, again, I was not upset that my order was not ready, nor did I complain. The lady employee then said that she had gotten more online orders and asked the gentleman could he get them, while laughing, and he said that he only had two hands, while he was also laughing. My friend got up to ask the employee that had given us our food for the lady's name and job title. She told her that it was Tiffany and she was the manager. I am extremely disgusted at the lack of professionalism. As said before, I have visited this location often and have never experienced a problem. I'm sure more work would be accomplished if the manager was more focused on serving customers, rather than talking about customers to her employees. I worked in the food industry for many years, so I understand when places get understaffed. But this does not justify the disrespect we received today. I hope you all are able to get the staff you need and replace the ones that do not need to be in...

Us being first time guest Right from the start it started poorly as nothing was explained to us on how it worked nor what the rice,beans,meat,vegetables, options were as they are not labeled for customer awareness. So I had to ask what the meats even were… then the gentleman assumed I wanted rice to start and was about to scoop it on my burrito, he didn’t explain the bean options just went to the first one and again assumed that’s what I wanted . He had a poor attitude and unfortunately I believe he was a manager . When placing the rest of the order my wife felt pressured and hurried to tell what she wanted in her bowl but again had never been before so she didn’t even get to put on it exactly what she wanted . Overall food was ok, the price tag of 50 dollars was really steep . First and last time for that service and price...

One would think the purpose of Online ordering was to have the order ready at specified time, and if not then, hopefully soon after your arrival. Not the case with Moe’s online. I ordered my food at 7:30 pm. App said it would be ready at 7:56 pm. I arrived at 8:00 pm at the Moe’s location on Lake Murray Blvd in Irmo SC. Half my order was ready and sitting by the cashier. I announced my arrival and told it would be right up. I stood and watched 30 people (most arrived after me) get served with both dine-in and to go orders. Finally, my order was ready AFTER there was no longer anyone standing in line inside the restaurant. The kids Quesadillas were now good and cold, and I was just ready to leave. To say the least, you dropped the ball on this...