Bruegger's Bagels — Restaurant in Irvine

Came here on a Sunday morning at 7:15am. Place was completely empty. The two gals behind the counter were friendly but pretty quiet. When we walked in (we had never been to a Bruegger’s before), my husband and I kinda stood there looking at the menu for awhile. The gals quietly stood there, waiting for us to order.

They have a HUGE variety of bagels! Cinnamon sugar, chocolate chip, cranberry, cheese, jalapeno, hashbrown, everything, etc. Lots to choose from!

We ended up ordering two breakfast sandwiches, 6 bagels (originally was going to order 4 but the one gal advised me I could get two more for $1 more - well done!), and two coffees to-go. A friendly gentleman came out from the back to ring us up.

Overall, the service was decent. The bagels were pretty good. I was a little disappointed that we found out (after we left) that they accidentally swapped our bagels for our sandwiches. My husband got my bagel (5 cheese) for his sandwich and I got his bagel (the hashbrown one) for my sandwich. They must’ve accidentally switched them when they pulled the bagels from the toaster and then built the sandwiches. So that was a bummer - but it was ok. Accidents happen.

Overall, good quick convenient stop for breakfast bagels...

Each time I've stopped by this location (and others), workers seemed unwelcoming and disgruntled. So, I stopped giving them my business and switched to another local bagel shop with better service and menu choices. Lately my company has been ordering bagels from this location for delivery every Friday and on MULTIPLE occasions they forgot the cream cheese. Shady, if you ask me.

Either their managers have to hire better employees, or corporate needs to hire better managers because this customer service model is a joke. Or maybe just wait til this place goes out of business altogether. Management needs to stop copying and pasting excuses onto their negative reviews and take action on what's...

Absolute worst Brueggars location. Slow, unattentative staff. As of store characteristic serving people first in the morning, it's a shame that people are running customer's morning. I cannot understand why the bad customer service I’ve been going to Brueggar for years. I was excited to have a bagel sandwich this morning but it happens to be the worst bagel place I’ve been to. It seems that their bagels have gotten smaller and tougher when you eat them. They used to be chewy and now they are hard even when fresh. There should be a better place here are in Irvine for bagels. I will not be coming to this...