Habit Burger & Grill — Restaurant in Irvine

I used to eat here all the time. I haven't been here for a while until I went to order food again tonight. The management there and its employees have changed. It was very quiet. I ordered a chicken club sandwich to go. They gave me the wrong food twice. I took the food for the third time and went home, hoping that this time it would be the right thing, but I was surprised to see that they put bacon in my food again, as I had insisted several times that I did not want bacon. Even though I had just come from work and was very tired and hungry, I took the food and went there again. The door was closed. I knocked on the door. the manager, whose name was Destiny and she had taken my food order herself and had made a mistake. She opened the door and said that they were closed and that she could not take the food back and give me the right food. She just gave me a ticket to go back there tomorrow to get food. And she was kept saying,” next time when you want to get a chicken club sandwich, just say club sandwich.” If you look at their menu, they call it Chicken club sandwich, and that’s what I ordered at Habit for my whole life. What a stupid team. No one was understanding a very simple order of CHICKEN CLUB SANDWICH WITH NO BACON Very...

Update Jan 2025. Adding pictures this time...purchased the crispy chicken, poor quality again. Wanted to know what oil they are using to liquefy the cheese...they have no answer. Please see pics below. This location is close to my house, so convenient, but over $35 for two combos. Also the fries have suffered from shrinkflation. Far cry from Habit from 2017 when I started eating here.

Update: 2023. over that last several months, closer to 5/5 stars

Update: 2022. currently here, decided to order an ice cream cone also. After I ordered I asked when I can get the cone. She replied, "I will get it for you". 3 groups immediately came inside so I had to go outside since no one was getting our drinks or cone. When I returned inside to get food, still no cone. Will be a while before I return here. Update. Been here about 7 or 8 times since last review. The chicken patty has been good since original review. Note: indoor temp is 63F, everyone is eating outside where it is 68F

Usually very good, but today my chicken sandwich was at the thickest only 1/8" thick, way overcooked, and only covered half my bun. A disgrace to serve a customer. Worst chicken, the cheap pressed chicken from Carl's or Jack was of...

I'm not sure why the cashier was so intent on giving the customer who was picking up their food before me some condiments but it seemed odd and out of place. And she asked that customer multiple times, almost forcing them. So when I got my to go order, I was a little curious as to why she didn't even ask me once. I had to ask her. Still not a big deal but when I got my fries and burger, the 15 dollar order needed to be covered in sauce because it was horrible. Dry, cold, and stale fries. Soggy but still somehow a stale tasting bun. Really unacceptable for a high end costing burger. How can I get a refund on a burger because I wanted to throw it out but I was already far away and not worth driving back for it. Ugh. So disappointed. Plus the odd behavior from the start just added to the poor experience.

Update : response from the moderator....asking for details of the location??? This IS the location. I'm GIVING details. What more do you want?? If that isn't a computer generated response, I don't know what is. Lame. I think I'll go to other burger places that can make food correctly and not charge so...