Red Ribbon Bakeshop — Restaurant in Irvine

Complaint about their crumbling ube overload cake to the Manager Heide. It was for my dad’s birthday, who loves Ube cake. The response was unbelievable—very poor customer service. Heide’s voice was high during the phone call, and I was asked, “So what do you want me to do? We don’t do refunds!” Not after the refund; I just wanted to ask when the cake was made because it was so dry and crumbled. She said the cake was baked Saturday, and we picked up the cake yesterday, Monday. That explains why it is very dry. She was very rude and wanted me to bring the cake back! Haha! I told her it crumbled when we sliced it. Do you want me to pick it up from the trash? She said, “That’s why you need to slice it with a hot knife!” I never heard of that before! We were given the plastic knife together with the cakes! She said, “Pick up another cake here that matches the amount you got, and bring your receipt!” I read another comment here about her being rude and it is legit. I don’t know why she got the position, but she is not a good representative of the company we loved in the Philippines. I hope the Red Ribbon corporate can read this message. Please train your...

I would say the quality of Red Ribbons cakes have gone so bad. We purchased Ube cake. 1) texture was not the usual Red Ribbon cake known for its smooth and moist texture. The ube cake we purchased was dry and crumbly as if held on the shelf for several days (2) Flavor did not even manifest a patina of ube. The supposed ube cake was sugary with a strong bitter after taste. (3) Packaging: i The cake was sold/packed in a lousy designed box.

We had to throw away the entire cake after one slice. It was awful.

Red isn't what...

Small bakery inside the Seafood City market. You can buy full sized cakes, slices, and packaged goods here.

The full sized cakes looked really pretty with their vibrant colors (especially Ube) and ranged around $25-30

I tried the $1.15 packaged cake slices and the chocolate was the best one out of butter and banana. Great for packing...