Taco Bell — Restaurant in Irvine

Wow, 2 remodels since 2013 has made this place seriously modern.

3 self serve touch screens have replaced the registers, though there still is someone to pay if you have cash. Drive thru is still taken by a cashier. Less staff, but it actually seems like they are moving slower now with all this new technology. Once you are able to navigate it’s only marginally slower than ordering from a cashier.

Having full customization of items is great, but cumbersome for standard items, just too many options, making it hard to order the staples.

I dig the new interior. They lose the South Western color scheme and décor for a somewhat gastropub ish feel. Much more open.

Bathrooms still suck, but that’s par for the course.

Food is the same, maybe less sloppy on the item builds.

I like being able to select your own name and seeing the progress of your order on the queue screen. The upper tv’s where the old menu was is now gone and they’ve replaced it with print menu’s that are laminated cards. The screen simply can’t condense things well enough. E-mail entry is archaic for the keyboard interface.

This upgrade has kind of destroyed the launch of their app which doesn’t sync with the locations now that the kiosks have taken over. I’ve upgraded my rating because it’s cleaner now that the employees have more time with the ordering...

Normally I go through the drive-thru so maybe I got a different experience because I tried something different and went inside which was a major mistake. The customer service was horrible I wasn't greeted. It was five of them cooking in the kitchen and no one spoke I had to speak because I'm the type of person if you work in customer service you're going to speak to me if I'm spending my money. So of course they spoke back but the point is the customer service should be better. There was a little lady walking around cleaning and she said she would check me in She never did So I had to walk to the counter and call someone over myself because at this location things don't get done unless you do it yourself. Maybe I went on the wrong day so I'm not going to count them out just yet. I will try another shift and see if that's what the problem was. It wasn't crowded so that was no excuse. But I will give it a try again another day another shift and I will update this review to let you know if there was...

I went in today and the lady in the front asked, paying with cash? I said; no card. She said; “Oh, use the tablet to order, or do you need help?” I said Yes. She tells one of her associates to come and help (I’m thinking he’s coming to take my order). Nope, I was wrong; he too instructed me to use the tablet. I asked, can’t you just take my order? He said, no, theres the tablet. It’s so unfortunate that we live in a world that corporations and associates don’t want to interact/help customers. It’s called Customer Service. I’ve been in the Customer Service field for over 15 years now; and I fully understand that customers are #1 priority. They are the reasons business is sustained. Needless to say, I left and did not give them my business. Very disappointed in both associates that didn’t...