Starbucks — Restaurant in Irvine

Unfortunately, I have to change my review. What I saw today; the poorest act of a manager/shift-supervisor towards to a customer, was unforgiven. This customer was mind is own business, and these kids (under 14 yrs old-without parenting supervision) were making a lot of noise, walking on the seats, stumpping the seat, and so forth. This customer (he must be a regular; I have been here 3 times, and I always saw him here), asked the kid in question to stop walking in the seat, and as well to stomp the seat. What does this kid do?; it started making fun of the guy, to a point that she was spitting food at him. He got up, went outside the Starbucks, and came a few seconds, later. With him was 2 adults, that I'm assuming was either the parents of the kids or somehow related to the kids. Whiting seconds, the kids were escorted outside the store. I stood up, and shake the end of this gentleman, and I told him, "Well done". Because, I to, was been effect by the behavior of these kids. However, it did not stop there. And this is the were the PROFESSIONALISM of Starbucks Management comes to play (By the way, did I mention that the manager in question was Dani?). Within 30 minutes, this women comes in and calls Dani, The Starbucks Manager/Shift Supervisor, and she was waving her arms all over the place, and pointing to my new friend, the gentleman in question. The Starbucks manager/shift supervisor had the audacity to come to this gentlemen's table, and WARNING HIM about his behavior. ARE YOU SERIOUS?????????????. I was about to stand up and put this young kid (Yes, the Starbuck Manager or Shift supervisor has the same mentality has the kids who were creating the problem) in her place; when the individual in question, explained to her that, and I quote, as I recorded the conversations and all event: "The young kind was walking on the bench, stamping her feet on the bench, and I ask her to stop. ( BY THE WAY, this is a 12-13 yr. old kid without parenting supervision - wich Starbucks, as any other establishment SHOULD and CANNOT ALLOWED IN THE STORE [Please see CA. State Law/City Ordinance 1567.CT.2007 ). Continue On: Instead, she started provoking me and spitting food at me. At this point, I walked outside and called their parents". Now, any responsible adult would have done that; correct??????. According to DANI, the Starbucks Manager, NO. She told the gentleman, next time, and I quote: PLEASE LET ME KNOW. To Dani: You cannot, and should not, be allowed to (1) interact with the public, (2) tell a Gentleman, that is maybe twice your age how to behave, and, last, NEXT TIME YOU HAVE UNATTEND YOUNG CHILDREN IN YOUR STORE, PLEASE DO SOMETHING ABOUT, SO CUSTOMERS DONT HAVE...

Very disappointed with our interaction at this location. We are frequent patrons of this location. We literally are here almost every day of the week for coffee and pastries. Visited the location earlier in the day and bought food and drinks. We came back and asked for a water and was told we would need to purchase again. We explained we already had purchased earlier. The cashier said we would need to purchase again to get a water from the filtered water they give out. We know almost all the staff at this location including the management. I think the cashier could have said let me just double check with a manager first on this. Instead we were forced to buy something that we didn't want just to get water. I think Starbucks needs to re-evaluate this policy for regular patrons that do same day visits. It was an extreme turn off to us both. Maybe just let your patrons decide it's not the place for them over a water, and continue to treat us...

This place is usually filled with pleasant respectful professional employees. Today, I had an unfortunate encounter with the store manager. He showed me complete disrespect and aggression, I've never seen from any employee in my life. This man might hate women and feels superior to them. He was running back and forth behind the counter, shouting at me. If there wasn't a barrier between us, I believe he might have hit or pushed me. He looked very very angry. All I asked was for the barista to fill up my cup with coffee all the way, and he just lost it. I asked him if Starbucks knew he was their representative, and he told me yes, he was their manager. I am definitely not going back there again because I am not looking forward to be emotionally abused again. Now I understand what emotional distress...