Charleys Cheesesteaks and Wings — Restaurant in Irving

This is the second try I give this location and absolutely regret it. Do not order from here and if you do, you better watch them while they're making your order. The customer service is non existent. Came around noon, I was the only one in line, no greeting/acknowledgement even after i smiled and greeted him. Isaac took my order while wearing plastic gloves which he grabbed my debit card with and used the computer with, then proceed to not change his gloves and grab the chicken and bread for my order so I asked politely if he didnt mind changing his gloves because cards and computers are full of germs. He did change gloves but at this point all the germs have already contaminated the handles of the utensils he was using so he proceeds to grab the utensils again with the clean gloves then grab the rest of the ingredients from the buckets with the now also contaminated gloves instead of using tongs or some other utensil. The bread wasn't toasted, I asked for no mushrooms yet he still put mushrooms and thank God I'm not allergic so I just picked them off but the food still did not taste good, I do not recommend this location at all! You can seriously make someone sick with these poor food handling practices so I wouldn't risk it...

I went with my family to eat at the lobby at 9 PM and went to eat in the lobby and in the restaurant but the Employee told us that we can't eat here because the lobby is closed at 9 PM but the restaurant is open and won't close till 11 PM and the Employee said that it's just two people working here and told her that the restaurant hasn't closed yet but the Employee still told us that the lobby is closed and nobody can't eat in and must order takeout, and still told us that there's two Employees working here including herself, but in our case it's that the restaurant is open and there wasn't anything that told us that the area was closed. They should hire responsive adults instead of teenagers like her. I didn't like the treatment I got from her so I...

I ordered an old school cheesesteak. The cheesesteak was very dry. The only part that had any moisture was the center where there was a little bit of cheese. No butter, no olive oil, and no seasoning on the bread at all. The sandwich was lukewarm temperature, but the meat itself and the bit of onions were fine, but dry and really could have used a lot more cheese. I also got the strawberry lemonade which was the best part of my order. The drink was better than the food, which is not satisfying. This will probably be the first and last time I order from Charleys. Unfortunately, I don’t recommend this restaurant. I would rather just get a cheeseburger at Whataburger because I know the quality will be...