McDonald's — Restaurant in Irving

I usually don’t leave reviews, but after giving this McDonald’s multiple chances, I feel like people should be warned. Every single time I come here, the experience is unprofessional, uncomfortable, and honestly disrespectful. From the moment I walk in, I’m met with stares, side conversations, giggles, and the kind of treatment that makes you feel singled out instead of welcomed as a paying customer. Including the managers, they participate in the weird behavior.

The service is consistently careless. My orders are rarely correct, and when they do hand me food, it’s either cold, old, stale, or thrown together sloppily as if they don’t care at all. Today was the last straw: I was given fries that weren’t even cooked through—literally still tasting frozen on the inside, like they had just dipped them in grease and pulled them right back out. On top of that, the basket of fries I paid extra for was basically the size of a small fry, with no wax paper at the bottom and fries just tossed in carelessly. The chicken nuggets were just as bad—hard, brown, cold, and stale to the point of being inedible.

When I went back up to complain and asked for my food to be made properly, instead of apologizing or correcting the issue with professionalism, I was met with attitudes and excuses. One worker even tried to explain away the undercooked fries by saying they had “just changed the grease.” Regardless, that doesn’t excuse handing out half-cooked food.

To make matters worse, the way customers are treated here is deeply inconsistent. While I was waiting far too long for something as simple as an ice cream cone, I watched several other people—who ordered after me—receive their food quickly, including desserts like McFlurries. I wasn’t given my cone until I got up to the counter and asked for it directly, which shows they had no intention of giving it to me otherwise. The workers were more focused on laughing and staring than doing their jobs, and it’s clear there’s favoritism in how different customers are treated. And being that i’ve spent about $30 today, I expected them to be a little more generous and considerate.

This isn’t just a one-time occurrence either. It happens every time I come here. Orders wrong. Food undercooked. Unprofessional behavior. Long, unnecessary waits. Workers making excuses instead of fixing their mistakes. It feels like they don’t care about customer service at all.

Another big issue is the lack of cleanliness and professionalism. I’ve seen staff touching their faces, messing with their noses, not washing their hands, and then going right back to handling food. The drive-thru is just as bad—orders are wrong, food is held back, and workers are too busy joking around instead of focusing on customers.

Bottom line: this location is one of the worst-run McDonald’s I’ve ever been to. If you want food that’s actually fresh, made correctly, and given to you without being stared at or disrespected, I highly recommend going somewhere else. This place needs serious management attention and retraining across the board.

On top of everything else, there is also a very concerning racial issue here. It seems like only one particular group of people gets treated fairly, while Black customers are constantly singled out, given the worst service, or left waiting. I’ve personally noticed that whenever a Black person has an issue, it turns into an argument or problem, but when the Mexican customers come in, everything runs smoothly with no issue. It’s a huge red flag that this restaurant only seems to want one race working there, too. I’ve applied multiple times as a young Black person looking for work, and never once have I been contacted, while I continue to see new Mexican workers added all the time. As a child and a paying customer, I should never have to feel like I’m being treated differently because of my race, but that’s exactly the experience I’ve had here over...

you really shouldn’t expect much out of mcdonald’s in general. but this location really goes above and beyond to make sure it lives up to it’s bad rep. i’ve had food poisoning from their chicken nuggets that was so bad i almost had an ambulance called on me after i fainted at urgent care. They never get a single order right. 9/10 it is wrong or they can’t take a credit card or aren’t serving a certain item you want, taking forever because they are “training” someone.... it’s just pure laziness. any other place will compensate you for this. they won’t. they look at you with an attitude if you’re complaining. they’ll quickly remake it and dump to you in hasty run by without saying a word and ask you if you still want the messed up food when they mess it up or pin it as your fault. the other reviews can even confirm this. The hispanic lady (i don’t know if she’s a manager or what) is always quick to say oh it will be extra. you ordered it wrong instead of having her coworker who took the order take responsibility or will have an attitude over a mistake on the order that’s even printed on the receipt the way you want it. I worked in the service industry before and it’s common sense to repeat the order back to the customer to confirm it’s right. It’s also common sense to kindly fix it when it does not match what’s on the receipt. Other places will go above and beyond and apologize. I guess they didn’t know I am fluent in spanish and can understand every word they say too even when they don’t think i can still hear from their mics or they talk behind the counter. If you’re gonna run your mouth, might as well run it to the customer’s face. most of us can understand it. they bad mouth customers in general all the time so it’s nothing new. This place needs to go out of business. i haven’t liked this place at all since the African American guy that worked there isn’t there anymore i don’t think. He was amazing and friendly!! food was never undercooked!! I didn’t even mind if my order was messed up on accident (as in they forgot a fry or something silly) before because he was so nice about it. i knew i could count on him and his coworkers always! Go to the one on Story! honestly- they are at least fluent in following simple steps of service. they can read an order and do it right. They always...

I've never had issues up until this point. I always order curbside through the app to save time on my already short break.

Most times it takes 5 minutes in the parking lot tops. Today I sat there 15 minutes. Another customer pulls up next to me and gets theirs right away. I wave the girl down and ask whats going on with my order. I show her my order details that show confirmed payment and she goes inside to check on it. Minutes later she comes back out and says they don't have the order. The app clearly shows the order and payment, so she goes in to get it made. Again, minutes later, she comes out with nothing. She says her manager won't make it since they don't have the order. At this point I just ask for a refund. She goes in, and again minutes later, comes out and says I can't get a refund since they didn't get the order. I'm 25 minutes into my 30 minute break at this point so I leave $6 less with no food and no break left.

First of all, why do you keep sending your employee out instead of handling business as a manager? Second, why are you back and forth debating the legitimacy of my order WHEN IT'S ON MY PHONE IN YOUR FACE? And of course there's no way to get a refund on the app, so what are you going to...