IHOP

This was one of the worst dining experiences I've ever had. Came to eat breakfast at 9 AM, was seated and promptly forgotten. The person (manager maybe) who ultimately took our drink order said they were short-staffed but there were two waitresses who came and took care of the THREE FAMILIES that sat down after we were seated. Here's what breakfast looked like for us:

• 20 minutes to even get someone to take our drink order.
• 20 more minutes to get that drink order.
• 10 minutes to have someone take our food order
• 1 hour before we actually got our food
• No refills on our single glass of water and single cup of coffee
• When food was brought to us, eggs so crusty from being under the heat lamp they were inedible. Same with hash browns (crusty outside, soggy & cold inside)
• Topping forgotten on my daughter's pancakes

For every one of the above interactions, I or my daughter who was ON CRUTCHES had to get up from our table and go to the staff to ask for help or bother the poor girl who was busing the tables (she was big help, actually). But for our food, drinks, EVERYTHING it was like one of us had to chase people who flat ignored our presence!!! All three of those families were fed, cashed out and left before we were able to get the bill. The manager gave us 50% off our meal because (again) she realized how awful the food and the service were. And through all of this, we didn't raise our voices, demand to speak to a manager, nothing. We just wanted to eat and leave. Instead, we got shoddy service, awful food and two hours of our morning we'll never get back.

I wanted to support a local business in the neighboring town but I will NEVER return to this location. I want to support BIPOC-owned businesses but if this is the quality of service and food we're going to get, I'll go elsewhere.