Mercado Morada — Restaurant in Islamorada

Our experience at Mercado Morada was a complete disaster. First, the room service menu online didn’t match what was available, and when I tried to pay with a room charge, the system didn’t work. Frustrated, we walked to the restaurant instead.

The host warned us it might take a while for a server, but as the 11 a.m. breakfast cutoff neared, we grew concerned. After waiting 30 minutes without any service, we flagged the host, who was surprised we hadn’t been helped. She reluctantly took our coffee order, but no one asked about milk or sweeteners. When we asked if she could take our full order, she responded, “I’m not a server,” though no server ever approached us.

After another 30 minutes, our food finally arrived—and it was the wrong order. Ten minutes later, we received the correct meal, but still, no one came by to check on us or clear the table. Eventually, we had to flag down the manager, who barely apologized and brought us our full bill with nothing comped. Unfortunately, this is the only breakfast option on the property, so good luck getting any food in the morning. We wasted 2 hours of our day here for mediocre food and genuinely the worst service I have ever had at...

Our only bad experience while at Three Waters Resort. We went down for breakfast our first morning. The maintenance guys were power washing in front of the restaurant, politely stopped and flagged us through as we passed. We seated ourselves as nobody was at the hostess stand. So far so good. After a few minutes of nobody 'noticing' us i flagged a 'waitress/manager?' down to let her know we had just arrived. She brought water and menus and walked away. So far, so good. We waited 8 minutes - the only person seeming to notice us was a busboy... and he just looked at us sadly, like he knew the situation. I then flagged down the waitress and asked for silverware - hoping that would bring us into the sphere of consciousness- but no luck. Mind you, this whole time newly arriving guests were being seated and served. Finally, 10 minutes after the last 8 minute mark we abandoned the attempt. Happily there is the very lovely Lagoon Cafe only a very short drive away on Tavernier - we loved that place so perhaps we owe a thank you to...

Veldez, Palesa,Tess, Alexci and all the Folks in the towel hut by the main pool were all fantastic and made our stay extra special. We celebrated my Sons proposing to our future daughter in law and had a surprise party in the tiki hut which Amanda orchestrated with her special talent. She made everything easy for us. William took good care of us at the party and ensured everything was perfect. These Folks are assets to your organization and should be congratulated and rewarded. Thank you and we will be back for the wedding there . Sincerely, Thomas...