McDonald's — Restaurant in Jackson Township

Drive Thru Order 07/12/2021 Time 5:13 PM

There was a new cashier taking orders. I felt I wasn't charged correctly so she went to get help from another employee. The girl she brought to help was extremely abrupt and rattled off my order so fast I couldn't possibly keep up, then turned around and left. I asked the cashier what her "helper's" name was but she didn't know so I asked her to please get a manager so I could make a complaint (not against the new cashier but her helper). The cashier came back with a woman who claimed to be the manager. I tried to tell her as a customer I was being treated poorly and I felt I hadn't been charged correctly. I asked how much a 10 piece Nugget Meal cost and she said, "I don't know, I think it's 9 something". I advised I didn't appreciate the way I was being treated as well as exposing my grandsons to their behavior. She actually said to me, "If you don't like the way you're being treated you can go to another McDonalds"! At that point I knew I wasn't going to get any help from her so I asked what the "helper" employee's name was and what her name was. She said she was "not allowed" to give out anyone's name and blatantly refused to give me her own name as well. I am writing this to inform you that I have NEVER been treated so rudely by any company or employee EVER. If she had just listened to my problem and shown any sort of concern or empathy I wouldn't be writing this now. At no point was I rude nor did I yell so there was absolutely no reason for the attitudes that were delivered my way. Initially I was told my cost would be $25 (and some change) and I ended up paying $15.56 and I still don't think I was charged correctly (I don't think I got the meal discount on the Nugget meal). I don't even really know how to convey how upsetting this was not only for me but for my 8 and 5 year old grandsons who were in tears by the time our visit was over. I'm not looking for anything free, I'm just trying to let someone know this store has extreme issues with...

This McDonald's is THE worst for CX service. We walked in and no 1 even acknowledged we were there. I had a email coupon r a free fry, but when they scanned it, it said not connected at which point they said we don't accept printed coupons, only ones on ur phone... they were out of napkins and ketchup at the service areA. I told them they were out of ketchup and she handed me 4 pacs ( 4 sandwiches and 2 med fry - really??) 1 sandwich was wrong, so we had 2 go up and get another. The whole time we sat there eating, nobody filled the ketchup. I looked on my McDonald's app and the app had a special on large mccafes so I ordered 1 as we left. I put my phone down 4 the clerk 2 see, pointed 2 the special, told her about the special, and got charged reg price and no credit 4 the buy 5 get 1 free they advertise. I asked 2 talk 2 the mgr who didn't care about 1 thing I told her. She said corporate puts all that stuff out and we don't take printed material. I pointed out on the email where it said 2 bring in the email and she said again, that's from corporate. We don't take it. (What? When I worked retail, corp was law. If they said it, we did it!) I proceeded 2 inform her that I did have an app on my phone and told the clerk I wanted the special on the phone and put my phone on the counter 4 her and pointed 2 it and did not get sale price. She asked ( get ready)" well, did she see it?"?! R u kidding me? I'm so beyond frustrated. She finally offered 2 refund the difference, but by then I was done. I said it's not even about the $ anymore, it's about CX service....Which u obviously don't care about. She blew me off w an oh, I'm sorry....Have a...

Would give 0 stars if possible.

Recently visited. They were busy when I went through the drive thru and we had placed a rather large order. I wouldn’t expect ANYONE to be surprised if a mistake was made. It is McDonald’s we’re talking about after all.

They failed to put three of the eight sandwiches in the bag (in addition to the extra sauces we ordered for nuggets and fries). I did not realize this until making it back to my in-laws house. I was disappointed that the food that was missing belonged to a couple of excited kids because that meant I had to return instead of getting back to our visit.

Upon my return the store was still busy. A line of hungry customers were waiting for their food. A young lady greeted me and asked what I wanted to which I replied I wanted the rest of my order. I showed her my receipt and what was missing. She disappeared to the back for a minute and returned with a senior team member who began to question me about the missing sandwiches. The situation quickly escalated and the supervisor came out to the front, told me I was no longer welcome there, and refunded me for my sandwiches without asking me what was going on.

The cherry of top was a second customer walking up to the counter and asking for his correct order just as I was being asked to leave. Barely able to contain myself, I made sure to let the other customer know that he ought to tread lightly or they might kick him out too.

Again, it’s McDonald’s so if you’re in need of some quick and barely edible food it’s not like you can’t go there. Just don’t expect to get everything...