Domino's Pizza — Restaurant in Jacksonville

Tried for 15 minutes to order a large pepperoni pizza on website with the 7.99 carry out coupon deal on their site. Tried 3 different payment options, all of which gave me an error message with their phone number to call if issues persists, it wouldn't allow me to place it the order even using the pay at store option. After sitting across street fiddling with this for 15 minutes I call the store and tell them I just want to order a large pepperoni for carry out, and I tell the lady what I just outlined above, and she tells me she doesn't know anything about the app and they don't have any 7.99 pizzas only 9.99 and to check the expiration because they put out new coupons two weeks ago etc etc. I read the coupon to her from the site. Told her it wouldn't allow me to place order and just wanted to pickup a large pep since I'm right outside basically. She puts me on hold. Another guy gets on. Tells me basically there's nothing they can do to help me cuz their online ordering is a separate company. From the beginning I simply asked the lady, who was the manager, what she suggest I do to be able to order the large pep for 7.99. They were not only extremely rude but really unhelpful, as the manager, she has the ability to just price change a large pep to 7.99 n tax rather than argue with me and try to make me feel like I'm stupid for the error their site kept giving me. Will not order from here again. I ordered lil Caesar's instead. Crazy how disgusting you get treated at places of business these days. I couldn't imagine talking to people the way people talk to me at some of these...

I do not normally post reviews but I feel the need for this to be adressed. I called in an ordered 2 pizzas and bread twist for delivery, which I would normally order from pizza hut, I love the Hot and Ready pizzas but to my dismay both pizzas I ordered taste off. Some how ones taste completely over cooked and old and my other pizza taste completely under cooked. The sauce ran over the edges and the pizza crust is so soft it is non existent. Besides that they lady on the phone was a little discouraging and rude for any type of help. I am only giving 3 stars instead of 1 because I am huge on customer service and the lady who delivered my food was awesome! To her, Thank you for listening to my complaint and making the experience that much better......... Adding on to this, I forgot about this experience above and since it doesnt let you write two reviews, when you order online there is no spot for special instructions so I called the store to ask them to put the condiments on my sandwhich on the side, I was told the sandwhich was cooking and the general manager does not allow anything on the side. So instead of being able to share my sandwhich for lunch, I will now be eating it alone and my girlfriend will not eat. Such a simple task to do to make the experience better for someone. So if your decide you want to order something on the side you get them on the food you order(sandwhich) or not at all. I think the hospitality in this...

Michelle was very rude and unhelpful when all I asked was for my bread twists to be made fresh after two previous orders being wrong, cold, and stale. I never raised my voice or gave her an attitude. She argued with me that there was no way I could have received stale bread because everything is made to order. Let me be clear that the only thing I asked for was for it to be made fresh. (Are paying customers not allowed to ask for fresh food in 2022???) My order was paid for and tip was prepaid online. All Michelle had to say was say "Sure!, no problem" but I guess arguing with customers and being defensive over bread is top priority. She could definitely use some Customer Service training or be Fired.

Mallory is helpful and Michelle could learn a thing or two from him. Great customer service Mallory, I hope they hire you to be a manager soon...Speaking of manager.

The "manager" then gets on the phone very abrupt and also very rude (Keep in mind all I asked for was fresh bread) condescendingly telling me Mallory went on a delivery and was close to raising her voice asking me how she can help me. She never allowed me to tell her what I was initially calling for so I just asked her to cancel my order.

you guys....All of this over bread twists 🥴

Pizza 10/10 Stale Bread 1/10 - And don't dare call them to...