Isshin — Restaurant in Jacksonville

We were originally going to try the Japanese steakhouse that's down the road, but couldn't find anywhere to park, especially with our trailer... but I'm glad we ended up here. This is the most heartwarming place I've ever eaten at. We were greeted very warmly, and they were very patient with us as we stared at the menu for several minutes. I very much enjoyed my California roll and chicken fried rice, and I think my husband enjoyed his hibachi chicken but he ate so fast I'm not convinced he tasted anything. He also got the Isshin fried rice, and enjoyed that as well. A regular customer came in and was welcomed as though he were well-loved-family, and got a big hug from the fellow who was doing the cooking (Bob?). All in all, I was very, very pleased with the service, general atmosphere, and the food. Thank you kindly, we hope to see you again the next time we're...

Went to Isshin’s after getting off of work one day, I took it as a to-go & went on my merry way. I get home & am eating & realize there is a wrapper submerged in my crab cream cheese wonton, I returned to the restaurant in hopes to get a refund. The woman who I assume was the manager had a rude demeanor asking what was wrong, I explained. She tried to explain that it wasn’t nasty that it was sanitary. I then go on to say I didn’t want anything non-edible in my food, she refused to give a refund & insisted on a credit. With this incident in mind, I had no plans on coming back. She then insisted I get them remade, I declined. So, she was forced to go to her last option, a refund. I hope that this review doesn’t feature you from going but raises awareness to the restaurant to be more careful when...

Portion is small, but I would say it’s reasonable for the price. We bought over 80 dollars of food which was ramen, bugolgi, orange chicken and sushi with two boba drinks. The downside of the experience was the thai boba drink that we ordered, it tasted like mint and I asked if she could please remake it or give me a refund but she refused to do either. She said that none of her customers have complained about the drink before, but the drink literally tasted like mint and I asked three of my friends to try and they said the same thing. She rudely questioned my knowledge of Thai tea as if I haven’t been drinking it for years. I was very upset that I couldn’t enjoy the boba drink. Props to the cook who made really...