KFC — Restaurant in Jacksonville

I am very displeased with this place because when I ordered my meal I ordered 6 pieces of extra crispy dark meat chicken and for cookies and the lady told me it would take 20 minutes for the crispy to be done I said that's fine just give me the original by the time I got up to the window she said they were out of original chicken and they just pulled out crispy chicken so I said that well that's what I originally ordered so I would prefer to have the dark meat crispy she goes well if you'll pull over there to the side I will bring it right out to you well I sat there for 20 more minutes and about seven cars have already come through the drive-thru and it had been about 20 more minutes so I took my shoes off how walked inside and I went out to the front counter and I asked where my chicken was because I'm tired of waiting and the lady looked at me she goes he should have already gotten your food I go well I asked for it you told me to wait to the side and you would bring it out and guess what you have not brought it out needless to say I did not get my food so I got very angry then and I told her I was not leaving until I got my chicken and my cookies I paid the money for it I wanted my food and I saw this man pulling out to trays of chicken one original and one crispy so the manager she made sure that I got my six pieces of crispy chicken and the guy who would pulled out the chicken he made sure that I got my for cookies and the manager kept apologizing to me I told her she didn't have to apologize I just got tired of waiting because it ended up taking an hour for me to get 6 pieces of chicken at for cookies and I did not understand why it took so long because that is uncalled for with so many people coming in through the drive-thru they should have had more chicken going on than that especially at 7:30 p.m. so needless to say that is another restaurant I will not be...

I'm sorry KFC. Don't know if it's just this location or KFC in general. KFC used to be my favorite fried chicken chain, but, in my opinion, over the last few years, it has really gone down hill. I placed an online order. I couldn't find anywhere to delay the time for the order to be ready. I wanted it to be as fresh as possible when I picked it up. The order was ready when I got there. When I got home and started unpacking, the first thing I noticed was that my side order if fries was only about 1/2 full (no, fries were not spilled in the bag) and were not crisp. They were limp and soggy. Next I noticed that the biscuits were not in any kind if box, but rather an open container similar to the French fry container. The biscuits seemed much smaller than I remember, definitely smaller than a popular competitor, and were very hard. I open my bucket of chicken. I ordered extra crispy, relieved original. I ate one wing and one breast. Both were very dry, and all of the pieces of chicken seemed to be rather small. It all gave me the impression that it had been sitting under a heat lamp for hours. I moved on to my "spicy" chicken sandwich. When I unwrapped it, I wasn't even sure it was a spicy. I was expecting a reddish tinge to the breading. I took off the top bun, and there was one small spot, about the size of a half dollar, of a supposedly spicy sauce on top of a regular patty. As I said before, KFC ha really gone down hill over the last few years, in my opinion. I didn't even bother to drive all the way back across town to complain. Didn't feel it was worth the time...

Drove to the drive thru ordered original 2 piece, was told they only had crispy and would have original in 25 minutes. I waited for 25 minutes, visible in the parking lot. One of the employees yelled out of the drive thru window, asking what I was waiting for. My son confirmed that we were waiting for original.

I ordered via the app to ensure that I “secured” my original pieces. Pull up to the window to order, then I am advised that they cannot fill my order because the original has been sold out again. I ask the young man if they are making more original and he says yes, but it will be 15 minutes. I told him we will wait, because we absolutely do not want crispy.

At that time, a female employee is asking why we cannot just take one crispy wing. The young man asks us to move up and wait. We wait for about 25 minutes, watch another car that was asked to wait, get their food, and the employee makes a point not to acknowledge us.

The lights to the restaurant are turned off, and a few minutes later, the young man brings out our food and apologizes. This was my first time coming here, and it will definitely be my last! God and the young man are the only reason why I was able...