Nothing Bundt Cakes — Restaurant in Jacksonville

Absolutely horrible people work here! I will share how uncompassionate these employees are until our voices are heard.

My sister had this location make her cake for her wedding day. Unfortunately the wedding day turned into a tragedy and her two children (my neice and nephew) were struck by a vehicle the evening of the wedding, and her 2 year old did not make it, and my 16 year old nephew is still in ICU fighting.

Because of this, my sister and her new husband, were unable to even cut the cake and eat it.

My brother in laws mother went into the store afterwards to ask, even offered to pay for them to wrap with cello so that she could try and preserve the cake for them. She even explained the horrible tragedy to them and they refused to do anything for my family. To simply wrap a cake, and they had zero compassion! Screw this place. I seriously hope this isn't how employees represent this company because it will be made to light! Do not go here! This matter will be taken to...

One Star until the OP store rids itself of the worst GSR ever to work for an NBC (even worse than the other two stores). I have two issues both are due to one person.

My wife went in to buy a $52 decorative Prissy plate WITH an $8 ribbon. She wanted the ribbon added in a specific way. Kailey (GSR) nicely asked her co-worker, Ms Brown (also GSR) to add the ribbon to the plate and she loudly yelled from the back area “I ain’t doin that!”

Thankfully this location has a new manager, Mary. She not only added the ribbon with a positive attitude but also did it a different way to show my wife how it would look. Mary is an All Star.

This brings me to my second complaint. My wife was so frustrated with how she was treated by Ms. Brown, I decided to call the store. I reached Ms. Brown who promptly declared there was no manager in the store AT ALL.

This person has zero customer service skill AND is an outright liar. I hope this reaches the owner of...

I walked in from picking my toddler up from daycare in Oakleaf and in route to pick up my ten year old. I stopped in because my toddler said she needed to go to the restroom. I had all intentions of purchasing a Bundt cake just to use their facilities, but because they immediately told me they didn’t have a restroom and I know every single restaurant has to have an operable restroom I decided to keep my money in my pocket, walk out and visit Rocking Crab where they allowed my toddler to use the restroom even though they had a sign on the door that only paying customers can use their facilities. And for that I ordered food to go because I appreciated the compassion they had by allowing a toddler to use the restroom when a mom of two asked after a long working day. It doesn’t pay to lack compassion for others. Owners & employees may not care, but at least the next customer coming in the door will realize who they are coming in...