Taco Bell — Restaurant in Jacksonville

I was in the mood for Taco Bell so I went to the drive-through because the lobby was close I was told that they were not accepting credit cards so I drove around the building and place an order online. When I came backup I was told the same thing I informed them that I had placed an order online and was just here to pick it up the young lady let me know to drive up. I ordered a to chalupa meal that came with a soft taco and my daughter a mini quesadilla and a spicy potato taco. Firstly I asked if I could switch my drink to the sunrise cherry drink due to the fact that it gave no option on the app. I was told no the machine was down I agreed and then was handed my order, the young lady did not seem to enthused when I asked for some hot sauce so I double checked my order to make sure all was there, I was missing the potato taco. I let her know that I did not receive it and was told, "no it's all there." I informed her there should be total of 5 items and the response was well it's all there so I handed her the bag and asked her to check, she aggressively grabbed the bag then told me it was all there after roughly handling my food. When I explained to her that I didn't receive the soft potato taco it was met with opposition she then went to whoever was making the food and their response was that it was an in there. They proceeded to argue with her saying that it was not, at the end of the day they remade the taco. No offer to remake my order after going back and forth or for the wait which is fine, I'm more or less writing this based on the experience and it's not the first time I have had issues with this location and certainly will not be the last given how the employees act after a certain time. I understand the food industry is difficult but one of the driving forces of any business is customer service. I only give this review 2 stars because the food is ok for a late night option if not it would be a 1...

We have our grandchildren for the month, and we decided to stop in and order from the AI kiosk, which works very well and allowed our children to see all the pictures and pick out their favorites. Especially if you happen to have a child that doesn't care for tacos, they'll need ⁸į⁸can still find something they like, although it might be dessert, lol. After we ordered, we got all of our condiments and utensils from the well stocked, clean, and tidy butler counters. Got drinks and waited maybe 10 min for our food. It was busy .itv ßstuff ourselves and sat down at the tables t4PQhey were was a lot of space. It's a very old Taco Bell, but it has always been very well maintained, and the employees are always polite. The best part is that after we placed our order, the 3-year-old realized that the other two children and my husband got the freeze drink red Icy thing an icy, and she became veè upset and wanted the same thing. For all you Mama's out there who know their kids; I said, "she's going to cry if she sees theirs and doesn't have one of her own," hubby said "nah, she will be fine, weve already ordered, she probably won't even notice. "...Yeah, right, like that has ever really happened, in the history of 3 yr old girls," 🙄 and oh man, does she have lungs. She cried so hard, it was so sad. I took her soda to the counter and explained the issue, I was prepared to pay her for the icy, but instead, she asked my grandbaby, "What color would you like, miss? My granddaughter pointed and said red, and she made her a small red cup of icy free of charge. Congratulations, Taco Bell, coming out...

There attitude is really horrible. It took them 30mins to take my order. Then had a rude attitude. I said never mind ill go somewhere else the lady said ok bye u wasting my time. I said u r getting paid for ur time right now. I asked to speak with manager at the window she said she was the manager. So i asked for the corporate number she told me they do not have a corporate number could I please move out of her drive-thru I was running her time up I asked to speak to the general manager she went on to say you can pull around the front and come in when I went in the store there was trash on tables the women's restroom was filthy also she gave me and 1 800 number that was not in service I told her that this was a number that is not working she went on to say that is the right number keep calling as I was turning to leave out the store another young lady and her started to laugh I turned back and asked what was funny the young lady said nothing enjoy your day while calling that number I asked what do you mean she said could you leave I store please I said I was until y'all found something funny I was totally disrespected I would never go back to this Taco Bell or tell anybody to go up there and order food I had to go on the website and make a complaint and I am also making and complaint on here as well there was no one that contacted me yet it's just said you can't go 2 fast food restaurant and get a bite of eat without people having nasty and...