Pizza Hut — Restaurant in Jacksonville

I wish I could give this a ZERO star review. I go in to make a salad to go and there is barely anything there to make a salad. I go to put the lid on and realized she had given me two bottoms so she gets me a top which the containers for to go salads are SUPER FLIMSY! So sure enough I pay $4.??(and some change) and I get into my vehicle and the container just buckles in my hands and pours out all over my floor board. Now, you need to u derstand, I NEVER complain and have NEVER written a bad review about ANYONE or company, but I went back in and told them what had happened and could I please get a refund rather 5han make another salad becauseas I previously stated, there wasn’t much on the salad bar anyways. The MANAGER comes and says that is not their policy because I walked out the door with it. He also rudely says “we have people leave here with salads constantly every day and that never happens”. Well, first of all, that’s a HUGE lie I’m sure! I’m sorry, but they are not having tons of people daily coming into Pizza Hut to get a to go salad. Also, I said “it was only $4, it’s not about the money, it’s about 5he principal”. And the manager just looked at me as if to say “you can’t...

Don't know what is going on at this establishment but the owners need to get rid of the entire crew and start over, from the manager down. Placed an order online, said 15 to 25 minutes and my order will be ready. Get there and a young lady walking out carrying 1 pizza said hope your not in a hurry, I've been here for over an hour waiting for my pizza. Walk in and instantly hear someone in the kitchen yelling and cussing, looked around and six people were standing waiting to be helped, one of which said he has been there for 55 minutes waiting on his order. A young lady came out and started getting names on orders and only 1 of the six was almost ready, mine as well as one others hadn't even been started yetI know that we have employment problems, but this was 100% unacceptable, you don't yell and cussing employees where customers can hear you, if it's that bad stop taking orders, handle staff. If management can't handle staff, then close until you can. I canceled my order, and unfortunately this wasn't the first time I've experienced problems at this location but I can promise you that it will be...

My experience with Pizza Hut is one evening I ordered a large Supreme Pizza a chocolate chip cookie and a 2 liter drink. It took over two hours for the delivery driver to deliver my order to me. When I called Pizza Hut in Jacksonville the worker I talked to about how long it was taken my order to arrive. Of course he apologized and said when the delivery driver gets there to tell him to give me a discount or give it to me for free. When the delivery driver finally got here after two hours he said he could not give me a discount or give it to me for free. He called the office and the employee who I talked to lied and said they didn’t tell me to tell the driver to give me a discount or give it to me for a free. I was very hurt and upset for having to wait for over two hours and did not get compensated for it as promised. I had been a longtime PizzaHut customer for...