Rosalia's Italian Restaurant and Pizzeria — Restaurant in Jacksonville

WOW! Seeing the response from the restaurant on these reviews is frightening! How immature and unprofessional! Calling customers cowards and saying they have no taste is insane! Reminds me of that episode of Kitchen Nightmares with the crazy couple who owned their Italian restaurant! I wish I read the reviews before I went so I would have never gave this restaurant my business. I went today for dinner(first time) and no one was in the restaurant except maybe 3 tables. Me and my husband waited 15 mins for someone to get our drink order then another 10 mins to wait for a draft beer. While we waited for our food we saw the other 2 tables get a basket of bread while they waited. We did not. I did not mention anything because I assumed that maybe they ordered appetizers but as we got up to leave I asked the bar tender if we were suppose to get bread and he said yes. Besides that, I could hear a lady I’m guessing the owner or manager yelling her personal business while at the bar. I got second hand embarrassment. She shouted at workers and was extremely rude. We could not enjoy our meal because we kept hearing her shouting. Which makes sense from seeing the reviews, UNPROFESSIONAL & EMBARRASSING! Just someone who can’t take criticism well and gets offended because they think they’re food is the best out there. PLEASE READ THE REVIEWS and see how they speak to their customers! The people keeping them in business! I feel bad for your workers I can’t imagine what it’s like to deal with the owners. & no I won’t visit the restaurant to discuss this because I could care less to waste my time there, I do care to warn others of this which I will continue to do! I can’t wait to see their response to this review, just watch their response and you’ll see exactly what I mean! Our experience may have been terrible but the waiter was extremely nice and friendly and he deserved the tip we left, the restaurant does not! Hopefully he moves onto a better company that deserve him. Have a...

My wife and I came here for dinner tonight to try somewhere new. Nice and close, easy to get to. Most of our evening was fine as the majority of the staff was friendly and polite. It was a busier evening on a Friday night so my wife and I were prepared to wait but we were sat immediately so thought it was off to a good start. The food was okay. Not authentic or anything per say but decent. Maybe a tad over priced for the quality but nothing insane at all. Our waitress however, didn’t get a name now that I think about it as I’m writing this, was odd to say the least. She let us know initially that it would be a moment and again, we were prepared to wait some between it being a Friday evening and most places are under staffed currently as well. We told her this was absolutely fine and to take her time. Maybe this was taken a little too well, not sure honestly. Our waitress compared to the rest of the staff seemed significantly more flustered and almost tweeking in a sense throughout the night. After waiting nearly 45 minutes after finishing our food and being approached by another staff member who was very kind and got us the to go boxes and took our plates, we had to pull another staff member aside and politely asked if she could find our waitress for us in order to request our check as we had been at dinner now a total of nearly 2 1/2 hours. When she did finally come back with our check, we weren’t greeted in the slightest but told “Yes, I know you’ve been waiting” and then given the wrong check, she then flustered for a moment and gave us the correct one. The best (and quickest I might add) service we had all night from her was her taking the check and card and returning it to us. I really don’t intend to dog on her or paint the restaurant in a negative light at all but this probably the least enjoyable experience we’ve had at a restaurant since we moved to the state of FL. Hopefully others have a better experience but my wife and I definitely...

Update: party was 3 adults, no minors. First visit to the restaurant. Service….No tables were available so we chose the bar. Big mistake! There were many regulars at the bar who were greeted and treated much better than we were. The server/bartender was rude and irritable. We got our drinks and waited …..to order. We did not have cash to leave on the bar for our drinks, or we would’ve left. When finally asked if we wanted an appetizer, we said yes and our server immediately turned and walked away. My husband yelled to her that we’re ready to place our order too and she said she’ll be right back but again ….we waited. The wait for the food was not bad, once allowed to order. Our chairs were a hot commodity. My son had two women breathing down his neck as he finished his meal. Comments by them were made about how soon we’d be done. My husband actually stepped on a woman’s foot pushing for his stool when we were trying to leave. A little warning about the pushy regulars would have been nice. It was obvious, new customers returning for another visit was not of importance. :/ Food…Food was average. Rolls were very dense, possibly stale. Portion sizes for the entrees were very small for the price. We had the Carbonara, Penne with shrimp, and a Stromboli. Prosciutto was either ground or chopped into tiny bits, which was a bit odd, possibly served this way to lessen the portion size. The penne entree had only 4 shrimp for over $8. I would not recommend adding to the penne, not worth the up charge. The approx 18” Stromboli was served with less than 2oz of sauce. We asked for sauce “to go” for the remaining Stromboli and were charged $2. If we were told about the charge for the sauce, we wouldn’t have asked for it. The carbonara and vodka sauce were just okay, nothing special. Stromboli was good. If not for the irritated and rude server/bartender and the pushy patrons, we may have given the food (maybe pizza, no entree)...