Starbucks — Restaurant in Jacksonville

long story but it’s a good read. on 1/23/2025 i had to go through the drive-thru for a doordash order because the inside was closed from 1pm-5pm (very odd time to close the inside of a starbucks but whatever). originally it was just me & one other car in front of me, nobody was behind me. i had to pick up 2 doordash orders for the same person. the pickup time was 2:07, i arrived at starbucks at 2:02 , i was in the drive-thru until 2:28 sitting behind the other car at the window. when i got to the window , the boy verified the customers name & reiterated that there were 2 separate orders for the same person and i confirmed. he then told me they didn’t have cranmerry for one of the customers orders and asked me to check what else they would like. the customer said any refresher will do and the boy made it , handed it to me in one bag , and said “have a good day”. i said “is this for both of her orders?” , he looked at me confused and then goes “oh right , there were two for that one” he walked away , came back and said “so we actually haven’t even started on the other order for that person , can you just go back through our drive thru?”. i’d like to clarify , the first order was JUST a grande refresher. the order they didn’t have ready was 2 coffees. that’s it. at this point it’s now past 2:30 and there were people behind me at the speaker. so i said “no because this needed to be ready at 2:07 and i sat behind that other car at your window for 20mins”. he ROLLED HIS EYES and walked away and this other girl came up (as if her saying it was gonna do anything at all , but she tried it anyway) and she says “so we need you to pull around again because YOU are running up our timer” uhmmmm excuse you ??? it’s literally not my fault y’all didn’t have the first order ready after i had been in your drive thru for 30 mins. so i said “i get that , but i was sitting behind that other car for 20mins…” and she LITERALLY WALKED AWAY in the middle of me talking to her. guess she realized i wasn’t moving & hurried up to make the two coffees because less than 2 mins later , the boy returns with the bag for the second order. as i’m pulling out to leave , i see that the drive thru line is literally WRAPPED AROUND THE BUILDING. they were actually gonna try to make me wait through a whole line (probably another 30 mins at least) just bc THEY didn’t make the order when it was supposed to be made and then gave ME attitude for it. it was a taller, skinny white boy with glasses and facial hair & shorter white girl with darker hair and light colored eyes (i think they were green. she’s pretty but very ugly on the inside from the experience i had with her). didn’t get their names, but you have the date & times and there are cameras so management can check to verify if needed. whoever they are , they need retraining on how to work a drive thru & make doordash orders. considering it was literally just one other car & myself at first , there’s absolutely NO reason the first order couldn’t have been ready. i’m a platinum dasher , don’t need my ratings messed up due to your employees incompetence and lack of work ethic. they inconvenienced me & all the other customers behind me simply because THEY didn’t make two coffees when they were supposed to be ready. going through the rest of the reviews , management doesn’t respond to anybody so clearly they don’t care and things probably won’t change. i recommend going to a different location to avoid receiving unnecessary attitude and...

After months of not consistently having starbs, I went to this one on Yopp rd (5/15/25) Very annoying experience 100% directed at the company.

I ordered AHEAD to pick up at drive through. I waited at least 15 minutes in the drive through line just to pick up my order not including the 10-15 I waited just to get to the mic box. When I finally got my order my drink was deliciously refreshing but my hot sandwich was cold. I had to go back into the store to get a fresh one and wait even longer.

I’m not a big fan of Starbucks to begin with for reasons like this experience. it’s clear they need to treat their staff better starting with employment. Knowing the amount of business they get and only having 2 baristas to cover the business?? This needs to be talked about and resolved. It’s probably no wonder they have an insane turnover rate. Staff was friendly & polite through the entire experience although I heard and agreed with the disgruntled voices about being short staffed.

Edit to add I stopped by again on Sunday, 5/18/25 and it was a FULL house with at least 6 employees. Glad to see there’s...

For the love of all things PLEASE STOP using a double cup if you don’t have cup sleeves!! The lid does not sit well on top because of it and the minute you grip the cup with any pressure (because there’s two of them so you need a better grip) the lid POPS OFF!! This is the second time in a week that this has happened and I’ve ended up with HOT chocolate spilled all over my lap, clothes, car, etc. while transferring the drink from the drive thru attendants hands to my cup holder. To the extent that your employees handed me handfuls of your white cleaning rags. The first time I had to immediately take my car to the car wash, run the carpets thru the washer and wipe everything down. Otherwise my car would have smelled rotten in the hot day. Seriously. STOP double cupping. It’s a lawsuit...