Taco Bell — Restaurant in Jacksonville

Tonight my friend placed an Uber Eats pickup order. I went through the drive thru and had to call my friend to confirm the order. Then they tell me since my friend isn’t here with me they can’t give me the food. Whatever, I’m not gonna give the drive thru cashier a hard time.

My issue is that I went inside to figure it out and the order was just sitting there getting cold on the un-heated pickup shelf where anyone could grab it. How does that make any sense?

In the past they have told me they didn’t have my mobile order (placed on the Taco Bell app) and I was out of luck even if I could show them the email receipt, order on the app, or payment on my card. I had to reorder everything and they wouldn’t let me order anything that was exclusive to the app, as if I was supposed to place another mobile order so they could say they didn't have it again.

Another time, I placed a pickup on Doordash to avoid using the Taco Bell app so hopefully it didn't just disappear like last time. When I went to the drivethru and told them I had a Doordash pickup, I was yelled at that "Delivery drivers have to come inside when the lobby is open!" I'm not a delivery driver I'm a customer, and even if I was a delivery driver, why be rude?

Seems like someone at this store has an issue with delivery drivers to the point that it's affecting their customers. Please figure it out. Telling customers who have paid for food and have every indication that you're aware of that shouldn't be given the cold shoulder and told they can't be helped in any way. Extremely unhelpful management here, this shouldn't even...

I'm a doordashe4 and I picked up a order and part of our verification is the making sure the food matches the exact order that's on my phone wich I did right down to the last hot sauce packet I verified it andborder number wich I fully verified after I dropped off the order I got another order from the same taco bell so I go to pick it up and this unprofessional employee got all rude with me saying I picked up the wrong order I told her no I verified it was correct by the receipt she said no she had to remake that order again this isn't my first time running into this problem so I asked for the manager she said she is the manager and has been since 29 years now and never seen me before I find it odd cuz this is my first time seeing her and I been a doordaher for 3 years now either way last time this happened they gave me the same name on the order but it didn't match my receipt on my phone so I pointed that out and they had to fix it i think this restaurant has a tough time paying attention to double orders sometimes the customer can forget somthing and add it later in the app for another dasher to pickup its not the dashers fault the employees are lazy abd dont want to...

This place could really use more professional staffing for the evening shift! In the last 18 months that we've resided in the countryside of Jacksonville we have only visited about 10-12 times max, all after 5pm. Of which literally only 3 times that I can recall have we not had our order messed up! This last particular visit the staff was more interested in talking to each about their social life and the last "chick" in the drive thru then to realize that they had customers waiting to order up front. They did the very same thing again to a woman and her two daughters that came in about 5 to 10 minutes behind us so after she got tired of standing around with no welcome hello or person to wait on them she used the mobile order service! That's honestly sad! Gave a 3 star rating only because the food is decent but the staff should focus on work inside of work and have appropriate conversations when customers can hear it. It would greatly increase the amount of wasted food as well because the mistakes would greatly...