Boost Mobile — Local services in Jacksonville

Came in needed a phone but did not want unlimited data. Told here’s your phone - 1st month have to get $60 unlimited data plan then can immediately download app to change to $40 plan. Next day tried this and app wouldn’t let me change plans. Called Customer Care they said I had to be on $60 plan for 12 months. Called store because wanted to return the phone. Store said not true and forced the $40 payment plan through and said I’m all set. Now I’m stuck with only calls and text - no data. I’ve spent over 7 hours on calls with Customer Care with an open ticket. Called the store again to ask for the manager. Manager won’t give his name, won’t own up to his lies and is very unprofessional. Save your money and go with another carrier because this...

Came here looking to get my girlfriend on a service plan with a decent smartphone. They were pretty pricey to say the least and just wasnt in our budget... I suppose if you have money than this might be the place for you. We ended up going to ATT instead And was happy with our decision. The staff here at boost were nice and helpful though and the place it self was nice and laid out decent just didnt have the money that they wanted for a plan, or even for a phone...

I've been with boost mobile since 2013 or 2014. I've always told everyone it's the best provider & to switch. But through the years they haven't been very appreciative to me & my years of patronage. That is, until I walked in the store on Morton Ave today. Zach was working. This man went above and beyond to help me get a new phone, add a second line for a friend and show this old customer a lot of love. Zach, i appreciate what you did more than you know. Thank...