Papa Johns Pizza — Restaurant in Jacksonville

Papa Johns has some amazing pizza, staff, and semi-reasonable prices. However, they have some extremely annoying and frustrating policies that I'm very disappointed in. Every wednesday they run a promo code "Wacky" for a 5 topping pizza for 9.99, multiple people have told me about it, and I would prefer that over going to the Carryout Deal they have running for 9.99 large pizza. I make my order, I apply the coupon, I place my tip, and see the total as roughly 18 dollars. Totally respectable, with the delivery fee and a tip I don't mind paying the extra price for convenience. I go to pay, and it gives me a popup saying "You do not meet the minimum order amount of $10.00 for the store you have selected." Excuse me? For one, that is a lie and trying to disprove that is semantics, and two, why would you advertise a deal then tell me I'm actually not allowed to get the deal unless I do something I wasn't told ahead of time? I went through the entire process, only to be told SIKE, you don't get to save money after all. A friend of mine suggested I go to doordash and order through that website to get the deal, but it was surprisingly closed on the doordash app. I call the store and they tell me that the issue is that it is a Carry Out only coupon code. Why then, does it not specify that? There is already a weeklong 9.99 carryout code with less toppings, and no where did it stop me from expecting a delivery order until it begged me for more money. Fix it and I'll change my review and start buying from you again. Until then, I won't be...

Placed an online order for pickup. We live about 25 min away from the store, so I made sure to order as we were headed into town to allow plenty of time for them to complete the order. Upon arriving at the store, all the lights were on, and the open sign was flashing, but the doors were locked. I knocked on the door, and a guy came and said they were closed and tried to shut the door without any other explanation. I said I had an online order for pickup, and he rolled his eyes and said we are closed and the order call center is still taking them, so they just cancel the order at their end. I called the number back, and the call center acted like it was our fault they messed up and then...

The service was good but l ordered jalapeno popper rolls & Philly steak n cheese , papadia . They put way too much jalapeno and not enough cheese to make it even and it just did not taste right it's was way too spicy for what it was worth. Besides that everything else was OK. Tbh I couldn't finish it bc it wasn't that good. It had a lack of flavor and the food just didn't seem fresh, the cheese tasted like it's a substitute. I was disappointed having to spend nearly 15 dollars for something that less than Mc...