Wawa — Restaurant in Jacksonville

Had a very awkward interaction tonight with someone out at karaoke. He was sweet to me but very VERY rude to my sister. I gave him my number to pacify him. However when my sister and I went to Wawa before we went home he called me. I didn't want to answer. Despite how kind he was to me, he was incredibly rude to my sister. However, my sister and I stopped at the Wawa on monument road in Jacksonville. And one of the workers there I want to say her name was Alicia. In any case; this worker at Wawa asked if we were okay when this person called us on my phone and immediately said, "Do you want me to answer the phone and talk to him?" To which I initially ignored his call but with her acceptance I called him back and let her handle it. To which she told him off. For being rude, creepy, and very awkward in a way that he should not have been considering how nice we were upon our initial meeting of him. She handled it like a pro and was very considerate and did not have to do what she did. I can say I have never had that sort of interaction with anyone; myself included had that sort of interaction in any sort of retail position. I cannot explain how many times I hugged her before we left her last night and how much I wanted to cry because of just how significant her response was in the way that she did not have to interact or help us with but, went out of her way to ensure that we as customers and people in general left her store not only comfortable, safe, but confident. And I cannot...

Whatever you do, don’t order using the app! I ordered 3 hoagies, paid for them and selected the time that I would like for them to be ready and called the store to confirm that they received my order because I was short on time and wanted to make sure that everything would be ready on time. According to this store, they are not able to see your order until you are in close proximity to the store (as in, in the parking lot). When speaking with the young lady that answered the phone, I asked if she could have the deli make the sandwiches anyway and she said no. I asked to speak with a manager and her response “I’m one of them”. I insisted on speaking with one of the other ones and was placed with Curtis. Each time, I explained that I placed and paid for the order on the app and would appreciate their help in me being able to pick them up without a wait and his response was the same. I couldn’t understand why the app gives you the option of designating a time for pick up if it wasn’t going to be ready so I called the customer service line and one of their “analysts” explained that the store would, in fact, receive the order and have the ability to have the order ready for the requested time. Keep in mind that this is all happening at 10:00 am — outside of any rush hour time frame. The customer service analyst refunded my purchase and offered to escalate the issue and was equally as surprised at their handling of...

This was my first time ever ordering Wawas, and was my worst experience. I ordered a curbside pickup around 7:30pm because they had a closed sign outside the window. I assumed they just aren’t letting people dine-in. The order said it will be ready by 8:05pm, I waited and checked in exactly at the time. It said my order should be given to me shortly. I waited 10 mins, they took the sign now on the window. “Oh so they are open open now”. 10 mins later “They are probably just starting to make my food since they just opened inside up” 10 mins later I started to get impatient seeing people walk in and out the door. 10 mins later I walk in, addressed the lady and man at the counter that I been waiting at the curbside for my order. They said that they didn’t do it because they didn’t have anyone to make the food? I was so confused. They told me to talk to the manager. He said they are trying to work with the company or something to try to get it off the app? He apologized and gave me $10 back even though my order was exactly 10.78 but I didn’t want to be petty over .78 cents. So many questions... I get it’s hard to reach out to the company BUT can they not see the order for curbside up on the computer? If so why not address the curbside customers instead of having...