Wendy's — Restaurant in Jacksonville

(Wow this location is in need of some serious management and or staffing training or retraining.)

As you walk to the door you see so many fingerprints and smear marks you can't even hardly see inside. As you enter your shoes are autistically stuck to the floor like a movie theater that has never been mopped in front of the drink machine The smell inside smells like molded carpet and mildew.

The men's restroom needed to have been serviced

I stopped and went inside the dining area today. I arrived at 6:00 pm wait to 5 minutes inline before our order was placed. 6:06 pm order was placed , cups was recovered to find out we wer over charged an extra $2.40 for a drink we didn't order.

I didn't say a word and proceeded to see how the rest of the eatting process was to work out . (Several other people were already waiting to receive their food in line when I arrived and were not being served and seemed to be ignored.)

At 6:25 pm I approached the counter to ask about my order. Noone seemed to know where my order was or what happened during my visit

After much mass confusion I did receive my order 6:27 pm. As I stood at the counter

It was later determined they had given my order to the wrong guest who had.already.left out the door. -------------------------------------------------------_---------------------- Items ordered - 1 each Summer Salad 🥗 1 each baked potato 🥔 2 each Chicken Nuggets 🍗🐔 1 Soft.Drink ( But was charged for two each instead)

After getting my order, I have a seat open the bag to find out I needed to go back to counter and ask for butter and sour cream that was ordered with the baked potato.

Summer Salad tasted good and seemed fresh (But, lacked the bacon to that was ordered to be on it)

Chicken Nuggets we're hot and to and tasted good.

For the time I spent here and the lack of quality of service, I don't believe I will be back...

I went to the drive thru on August 2, 2025, at about 6:15 or 6:30pm. I had to wait a long time to place my order. While trying to place my order, a lady told me that, they don't have any ranch dressing for the chicken nuggets. The lady then said , their truck didn't come. The lady then said, they only have vanilla ice cream. The lady then said, their truck was supposed to be there five hours ago. I ordered a 6 dollar biggie bag and a small frostie. I was supposed to get a regular double stack but they gave me a bacon double stack. The fries were cold the nuggets were cold and hard as though, they had been sitting a long time. I asked for sweet tea no ice with lemon. The lady said they don't have any lemon. The young man handed me some kind of beverage with ice in it. The lady said they don't have any sweet tea. I had to choose a different beverage. This meal was horrible and the employees didn't get my order right at all. They acted as though, they were high on something. I know that, people order biggie bags everyday so my order was not out of the norm. I'm calling the corporate office on Monday, to inform them about this incident. I will NEVER!!!!, go back to this wendys location. I will say that, bottom of the barrel is to good for this wendys location. I will NEVER recommend this wendys location to anyone. I'm going to ask for a gift card for a totally different wendys restaurant. My order cost nine dollars and some change. This was a Horrible...

Tonight was my latest in bad customer service and an overall lack of competence in running a retail establishment. Ill be brief. Ordered food on the app. Paid on the app. Got to the store to get my order. Not a chocolate frosty in sight. They offered pepermint. Not a frosty. I do not like mint ice cream. They offered a drink. I already had a drink. They said tough luck. They weren't giving me a refund. They said I could wait 15 minutes for the chocolate frosty machine to make frostys. I agreed. Please pull up. Immediately a different person came out and said they have no frostys and wont tonight. Offered me 6 cookies in exchange. I said how about 8 cookies, not really what I wanted but resolves the refund issue. He comes back out with 2 cookies. Said the asst manager would only allow 2 cookies. Asst. manager refused to come talk to me. Manager not available and they refused to give me the name of, or didn't know the name of head manger. This is my forth similar issue at this same location on Main street Jacksonville, AR in past 2 months. EVERY SINGLE TIME I COME IN HERE AND EXPECT IMPROVEMENT. My fault for expecting reasonable service and my order I paid for. Amateur hour. Still waiting on refund. Also, the store number on the receipt is not a valid store number. I suspect they do this to keep complaints from being processed on their website. So...