Wendy's — Restaurant in Jacksonville

We stopped yesterday afternoon to go through the drive thru. There where a couple of cars in front of us. No biggy. We sat for a few, moved up. We sat at the speaker for a few minutes I said hello, the kid said give me just a moment, okay. More time goes by, again I say something then a lady comes on asking to wait for another moment, again I waited, by now there are vehicles that have pulled up behind us and then left I keep waiting. After 20 minutes of waiting and no one taking my order I pulled away letting the vehicles behind me know the drive thu was closed and just to go around. So I did it, I went around and parked and went inside. There was 1 person in the dinning room waiting to be waited on. Evidently she'd been waiting for awhile to also place her order and walked away. They where filling the door dash orders and ignoring everyone else,Which cost them hundreds just that day. Anyhow the manager told the kid up front to take a drive thru order I spoke up and oh heck no, I had sat in the drive thru for 20 minutes and they could take our order. She gave excuses, which I understand the staff shortage, but shut down the drive thru and concentrate on what you can see verses making customers upset, then they can see what's going on. Well we placed our order, and I finally go to eat my sandwich today, I got the Asiago bacon ranch, I DID NOT ASK FOR SPICEY at all becauseof my acid reflux. Well it's f'n spicy. Thanks Wendy's for ruining my meal and experience 2 days in a row. Your restaurant I'll...

Wendy's is a good restaurant but there's just always something lacking when I visit. If it's not cold or a tad too greasy then it's odd behavior of employees. When Wendy's is good it's good but when it's bad it's unpleasant. Known for big real potato fries and burgers with real juicy beef patties that are square, cool frosties, and meaty chilli. Wendy's come through as one of the best restaurants to have started out making great food fast that you could really feel at home with when you ate there. It's changed towards the faster end of the chain restaurants like McDonald's and I really liked them more before but I will say they have improved some foods alot but they've over done it too. I liked the simplicity of Wendy's from the beginning. Offering simple tasty burgers and hot real potato fries that were bigger and thicker than everybody else's fries at the time and mostly still are. Baked potatoes and chili still make it a great place to eat but.. I still miss the original Wendy's food and values! They were the biggest value of all fast food restaurants when they started out and now they're competitively priced with restaurants I think are out of range. I'd like to see Wendy's turn it around and go back to the original platform of cheap burgers, fries, and shakes and the same great taste as always! Really miss the old Wendy's alot! Still good...but no where near...

I came through the drive thru at 7:40, I ordered what was SUPPOSED TO BE four meals… 1 four for four meal, a dave’s double meal along with a dave’s single meal and a lastly I was supposed to receive a pretzel bun chicken sandwich. Once arrived to my destination I noticed I received three of my meals correctly but the last one which was the chicken sandwich was incorrect also not even in the bag..instead receiving our chicken sandwich we got some burger with blue cheese lumps on it.. which to my knowledge wasn’t even listed on the menu! I would like to point out that my order was read back to me correctly at the first window but I was given no receipt for my order at either window or in any of my bags. When I got to the second window the young lady with the braids was very rude! She shoved all four of my drinks and bags at me at once without saying a word, I had to ask her nicely for a carrier and as she kept walking off from the window.. I respectfully would’ve called the store to work something out as to if I could just get my sandwich but as I stated there was no receipt given back in either of our four bags.. completely unacceptable! You guys are capable of doing...