Rally's — Restaurant in Jasper

Do not go through the drive through, and DO NOT drive away without checking your order, even if it irritates the vehicle behind you.

We have constantly had issues getting what we order here. My mother and my husband both cannot have seeds on their buns (medical reasons) - this usually means bottom buns, which they are fine with, when the sandwiches come as ordered otherwise. My children (being picky sometimes, as children may be) have their own wants: one wants nothing but the meat and cheese, one wants meat, cheese, and ketchup, one wants meat, cheese, ketchup, and pickle. Me? I really don't care, as long as it's the sandwich I wanted. Anyway.

When my mother, oldest son and I passed through here earlier, we placed the order as clearly as we could (an All American bacon cheeseburger with meat and cheese only, a #1 so we could split the drink and fries between us all, and a seedless All American bacon cheeseburger). Somehow they managed to get confused anyhow and the All American bacon cheeseburger that was seedless also became plain, so I had to listen to my mother AND my son griping about it while I tried to scrape the toppings off the seeded bun and onto the seedless (bottom) bun where they should have been. Ugh.

Are there no restaurants in Jasper that care about what...

Went there on Friday night after arriving in town to a hotel late. Thought I'd get some burgers because Rally's chain usually has good food. My order consisted of a chilli cheese dog combo, their bacon double combo no mayo, 6 regular Rally burgers, an extra large fry and a cup of cheese. We had to pull into a parking space do to our "large" order. There was one car ahead that pulled into a space too. In the meantime at least 8 if not more cars were in and out of the drive up. Pretty sure that many orders at around midnight or later were not just getting drinks. Finally a heavy set male worker with dark curly hair with all the ambition of a snail on Adderall walked out with a bunch of bags. We were in a space closest to the drive up and got our order ahead of the person ahead of us who had been waiting longer. No apology or anything after waiting around 20-30 minutes for our order. Get back to the hotel and the burger that was supposed to be mayo free had mayo. Organization at this Rally's needs serious work or perhaps some...

I just finished what I could. Yum!

These folks are amazing. I could tell they were having That Kind of Night (if you’ve worked a restaurant or retail you probably know what I mean). Cars all over! I have a long drive ahead so I didn’t mind delaying it for my favorite burgers and fries to start out full.

They were contrite, cordial, and also generous, in particular for offering extras for being patient. I am so grateful. I have a cooler with me and I’m totally saving this burger to have a hearty breakfast sandwich on my way, because heaven help me if I can finish the rest!

10/10, would chill at the window playing Pokémon Go anytime! Excellent economical to-go food served by kind people that need a break and a raise, maybe in the reverse order.

Seriously. So Many Cars.

(PS- not that I don’t understand other customers being in a hurry or feeling some kinda way about it - not trying to be “judgey!”) [PPS - did you know they can...