America's Dog — Restaurant in Jefferson Township

APRIL 5TH 2019, atound 7:30 PM, America's Dog located within concourse C, Really you have to give this horrible service a star just to make comment? This was one of the worst experiences I have ever had. It deserves NO stars at all. I was a first time customer and now a last time customer. I did not know where to order and when I ask the attendant, she looked at me like I had just slapped her and said NOTHING, JUST STARED AT ME. So I assumed this was the place, so I ordered the Chicago dog. She mumbled the cost under her breath and I did not hear her, as I was grabbing my CC to pay I said sorry I didnt hear you and then ask what was the cost? She then huffed at me and yelled the amount to me. I then said to her I am sorry I was just asking because I did not hear. She made NO acknowledgement and just handed me back my card. I grabbed my card quickly and she said to me. You dont need to be snatching your card out of my hand. Are you kidding me.. I just looked at her and said I am the customer you are supposed to be nice to me. She proceeded to say I just told you the cost "what" She was so very rude and snappy. Now I walked over to get my hotdog and just get out of there. There are 5 people in the kitchen area carrying on conversations and completely ignoring the people waiting for their food just yelling out numbers as they put bags on the counter. After about 10 mins I went up and ask about my hot dog. Well, come to find out (which the rude attendant failed to tell me) is I have a number (this was probably her pay back for me expecting customer service) and my hotdog had been sitting there the whole time along with several other bags of food. With no apology of any kind when I ask he just checked the bag and said yes. Now just a small back ground note about me, America's Dog owners/managers I am an awarding winning customer service analyst I teach and train customer service and your place of business needs an overall. I cant imagine you would get a great net promoter score if you offered surveys on the customer experience. There is no greeting or welcoming to you, no friendly service, no appreciation for doing business there. You might do well to remind your employees the customer pays their wages.

Seriously...

I didn’t know that “americas dog” was actual dog food. “Taste the best from east to west”. Upon unwrapping the sad excuse for a sandwich, I was greeted by a charred and lifeless piece of chicken that seemed to have suffered a fate worse than a week in the Sahara Desert. The once-promising chicken breast was now a dried-out husk that had lost all semblance of juiciness. It was as if the kitchen staff had decided to conduct an experiment to see just how much abuse a chicken breast could withstand before becoming inedible. The texture was reminiscent of chewing on a piece of cardboard that had been left in the sun for days, and the taste was equally uninspiring. Any hint of flavor that the chicken might have possessed was obliterated by the relentless heat it had endured. It was like biting into disappointment encapsulated in a bun.

But let's not forget the accompaniments. The wilted lettuce and sad excuse for a tomato slice seemed to have given up on life, resigning themselves to a fate of playing second fiddle to the travesty that was the chicken. And as for the bun, well, it was the only component of the meal that hadn't been thoroughly incinerated, which, given the overall performance, was hardly a redeeming quality.

I had heard of a phoenix rising from the ashes, but this chicken sandwich was more like a phoenix that had been repeatedly beaten back into the flames. It's rare to encounter a dish that manages to fail so spectacularly on multiple levels - texture, flavor, and presentation.

In conclusion, my experience with America’s Dog was nothing short of a disaster. If you have any respect for your taste buds and a desire to avoid culinary disappointment, I implore you to steer clear of this establishment. There are far better options out there for a satisfying meal, ones that won't leave you questioning your life choices after a...

I've been a long standing customer, once or twice a month for about the last 12 years, but this is now another cold and faceless money pit in an airport. I'm sure the food would still be good because humans are still preparing it for now, but that'll change eventually. I was looking foreward to a Chi dog and happened to come into the C terminal so I thought "how awesome is that! :) ". This time, I came around the corner and saw nothing but a bunch of free by the hour theft machines that let you work for free to put you order in because somehow the useless adults of our worldwide community hate humans now. Anyway, this should be a solid 20 USD a month in savings so I'll make sure to add that to my rich boy retirement fund lol. To the management: When ordering a meal or buying my groceries I get the only human contact I generally get aside from random people in sterl shops who are different every day or two. Having a face for your company isn't the money drain you think it is, it is marketing for your business and your marketing is now misery and loneliness, likely at the cost of hours for paid employees and certainly at a high cost for startup. I hope you require more maintenance on these devices than you can afford and I hope other start doing their part to put a stop to this corporate greed and general nonsense. Anyway, I'll see you when you care again, if not I wish you a good...